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New Beam not working with hdmi or optical cable have tried both can't see a hdmi arc output just a Dvi output

Music works fine but not the TV I have a sky box
New Beam not working with hdmi or optical cable have tried both can't see a hdmi arc output just a Dvi output

Music works fine but not the TV I have a sky box



Hi woodymark,



Welcome to the community. What is the model of your TV?
Hi Jeff Samsung model number ue40eh5300
Found out that hdmi is arc port but only the black and white shapes and patterns come up no sound on tv
Sorry hdmi port 2 is the arc port
Found out that hdmi is arc port but only the black and white shapes and patterns come up no sound on tv



That's pretty strange. At this point I think it would be best to have our phone team take a look. Please call us up, you can find our phone number and hours here.
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