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Answered

Sonos beam not working with Samsung tv

  • August 27, 2018
  • 5 replies
  • 1977 views

New Beam not working with hdmi or optical cable have tried both can't see a hdmi arc output just a Dvi output
Music works fine but not the TV I have a sky box

Best answer by Jeff S

Found out that hdmi is arc port but only the black and white shapes and patterns come up no sound on tv

That's pretty strange. At this point I think it would be best to have our phone team take a look. Please call us up, you can find our phone number and hours here.
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5 replies

Jeff S
Forum|alt.badge.img+20
  • Retired Sonos Staff
  • August 27, 2018
New Beam not working with hdmi or optical cable have tried both can't see a hdmi arc output just a Dvi output
Music works fine but not the TV I have a sky box


Hi woodymark,

Welcome to the community. What is the model of your TV?

  • Author
  • Contributor I
  • August 28, 2018
Hi Jeff Samsung model number ue40eh5300

  • Author
  • Contributor I
  • August 28, 2018
Found out that hdmi is arc port but only the black and white shapes and patterns come up no sound on tv

  • Author
  • Contributor I
  • August 28, 2018
Sorry hdmi port 2 is the arc port

Jeff S
Forum|alt.badge.img+20
  • Retired Sonos Staff
  • Answer
  • September 7, 2018
Found out that hdmi is arc port but only the black and white shapes and patterns come up no sound on tv

That's pretty strange. At this point I think it would be best to have our phone team take a look. Please call us up, you can find our phone number and hours here.