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Suggy
Contributor I
July 16, 2018

Sonos Beam low volume

Got my Beam today (16th) and am pleased with it so far, but I'm having to boost the TV volume much higher that it was with the TV speakers. Without the Beam the TV was at about the right volume at a setting of 30 whereas via the Beam it needs to be in the 70's to 80's (and thats nearly maxed out) to get the same perceived volume

It's a Sony Bravia TV with the Beam connected via the HDMI ARC and a pair of Play:1s as surrounds.

Anybody got any suggestions as to either TV or Sonos settings. I've played TV Level slider from the app. but it doesn't seem to make much impact?

I'll continue playing about in the meantime
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    58 replies

    gbrugger5
    Lyricist II
    July 16, 2018
    following, installing my beam tonight with optical to LG TV and hoping the volume issue doesn't come up for me. I read beam have IR so in using a Roku, I have a remote adapter for volume so hoping to program that to the Beam like I did with my old soundbar.
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    McMurdeR
    Prominent Collaborator I
    July 16, 2018
    Similar issue here. For me it's just certian channels on the Sky HD box need to be turned up to 7 or 8. Others are fine. using a Beam on a Sony Bravia KDL50w829b via hdmi arc. There are no fixed/variable volumn options on any device as far as I can tell.

    Skybox is set to output DD over hdmi
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    koen71
    Trending Lyricist I
    July 16, 2018
    Also similar issue here, with a Samsung TV.
    When using the cable setup box, sound level is a lot lower and less "wide" / powerfull than playing music.
    Using the Netflix or Amazon Video App. sound level is in between, but there sound landscape is a lot closer to the Music.

    I noticed that in the "About My Sonos System" with the Setup box sound is stereo, when using Netflix or Amazon, I have dolby surround.
    Possibly there is a TV setting to be tuned
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      aindian1
      Contributor I
      July 16, 2018
      Following. Same issue. I have Sony Bravia as well.
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      Ryan S
      Ryan S
      Retired Sonos Staff
      July 16, 2018
      Thanks for sharing, everyone. We'd love to look into this with you. Think you can ;submit a diagnostic from your Sonos system when you have audio playing that you had to turn way up, and if you have any channels that are fine at lower volumes, can you also send a diagnostic with those playing?

      Also, the model number of the TV you're working with would be great, and the source of the channel/content would be helpful.
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      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Andrew9999
        Lyricist I
        July 17, 2018
        Closely following this also. Have same issue with Samsung.
        Beam sounds fantastic when playing music via the App. Sound via TV is no improvement
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          Airgetlam
          Airgetlam
          July 17, 2018
          Did you submit the diagnostic that was asked for in the post before yours? If so, perhaps posting the number here so that this "Ryan" person can look at it might be helpful.
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          Bruce
          McMurdeR
          Prominent Collaborator I
          July 17, 2018
          Submitted. TV is a Bravia Kdl50w829b. Using a Beam via hdmi arc and a pair of Play 1s
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          fitog4
          Lyricist I
          July 17, 2018
          Beam sounds fantastic when playing TV via PLEX.
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            Ryan S
            Ryan S
            Retired Sonos Staff
            July 17, 2018
            Submitted. TV is a Bravia Kdl50w829b. Using a Beam via hdmi arc and a pair of Play 1s
            Looks like the diagnostics under your account didn't go through properly, this can happen due to a number of things. It'd be best if you can give us a call on our support line when you have some time to look into this. We're pretty busy this week with the launch and the software from last week, so it might be good to wait just a bit first.
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            Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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