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My Sonos Beam out of the box will not connect to multiple Samsung TVs through the HDMI Arc or Optical audio ports. When setting up with the TV is states that for the HDMI Arc “A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.” However there are no other devices connected to my TV, they have all been disconnected. When I try to use the Optical audio port it states that “No signal detected. Make sure the adapter is connected to the HDMI cable and the HDMI cable is connected to your Beam.” All connections are there and for both the HDMI Arc and Optical audio I have used multiple HDMI cables to see if that was the issue that I saw in other threads. Right now I have the most expensive speaker to stream to. 

Hi @anmccullough, Thank you for reaching out and welcome to the community. Sorry to hear about this issue about your Sonos Beam not working properly. So that we can check the current status os your Sonos system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. This will help us see significant information on your Sonos system that may be causing the issue. 

Let us know what you have in mind with the advice above.

We're here to answer any further questions you have.

Hi @anmccullough, Thank you for reaching out and welcome to the community. Sorry to hear about this issue about your Sonos Beam not working properly. So that we can check the current status os your Sonos system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. This will help us see significant information on your Sonos system that may be causing the issue. 

Let us know what you have in mind with the advice above.

We're here to answer any further questions you have.

I have tried multiple times to send the diagnostics but every time it fails to send. 

Hi @anmccullough, Thank you for reaching out and welcome to the community. Sorry to hear about this issue about your Sonos Beam not working properly. So that we can check the current status os your Sonos system, I’ll ask you to submit a diagnostic report to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. This will help us see significant information on your Sonos system that may be causing the issue. 

Let us know what you have in mind with the advice above.

We're here to answer any further questions you have.

I have tried multiple times to send the diagnostics but every time it fails to send. 

 

My Sonos Beam out of the box will not connect to multiple Samsung TVs through the HDMI Arc or Optical audio ports. When setting up with the TV is states that for the HDMI Arc “A device is interfering with the HDMI connection. Disconnect any other home theater products, then try again.” However there are no other devices connected to my TV, they have all been disconnected. When I try to use the Optical audio port it states that “No signal detected. Make sure the adapter is connected to the HDMI cable and the HDMI cable is connected to your Beam.” All connections are there and for both the HDMI Arc and Optical audio I have used multiple HDMI cables to see if that was the issue that I saw in other threads. Right now I have the most expensive speaker to stream to. 

The errors I get when trying to connect via Arc and Optical

Hi @anmccullough, thanks for the update and for trying to send a diagnostic report. It shows that there could be some other HDMI enabled devices that may be interfering with your Sonos Beam. You can try to unplug those devices and the Sonos Beam for 1-2 minutes from the power source and plug it back in. If that still doesn’t work, then we’ll take this further. 

Let us know what you have in mind with the advice above.
The Sonos community is always here to help.

Hi @anmccullough, thanks for the update and for trying to send a diagnostic report. It shows that there could be some other HDMI enabled devices that may be interfering with your Sonos Beam. You can try to unplug those devices and the Sonos Beam for 1-2 minutes from the power source and plug it back in. If that still doesn’t work, then we’ll take this further. 

Let us know what you have in mind with the advice above.
The Sonos community is always here to help.

I unplugged everything from the TV, powered off the Beam and TV for 5 minutes, then powered on the Beam and TV but left everything else disconnected from the TV. Same errors when attempting to connect via Arc and Optical and diagnostics still fail to send. Not sure what to do with a sound bar that refuses to connect to my TVs. 

OP, I think in your shoes I would be sending it back for refund or replacement as dead on arrival.

I have an arc and have struggled for months … there product doesn’t seem to be compatible with Samsung they should have that on the box 

I have an arc and have struggled for months … there product doesn’t seem to be compatible with Samsung they should have that on the box 


But Beam certainly does work with Samsung TVs. I have one myself.

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