Sonos Beam Connection with Optical

2 replies
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I do not have HDMI ARC on my TV so I'm using the optical converter to get sound from the Beam. However, the sound keeps going in and out and I cannot get a good connection. I feel like the optical input is in all the way but whenever the cable is moved or bumped, I lose the sound. Any suggestions?

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S

ssshanyAnswer

Contributor I

There was a plastic piece in my optical port on the TV. It's called the protective cover that was on the adapter when I took it out of the wrapper. Yeah, i didn't take the cover off and it was stuck in the TV. Don't be an idiot like me. Works perfectly fine now.

S

ssshanyAuthorAnswer

Contributor I

There was a plastic piece in my optical port on the TV. It's called the protective cover that was on the adapter when I took it out of the wrapper. Yeah, i didn't take the cover off and it was stuck in the TV. Don't be an idiot like me. Works perfectly fine now.

M

MJL19

Contributor III

I'm using the optical adapter directly from Sky Q box to Beam and it's working great, protective cover removed!

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