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Stererero
Enthusiast II
July 18, 2018

Sonos Beam and Bose QC headphones in Samsung TV

I have the Beam working via HDMI on my TV and when I switch in my headphones to connect to the TV via Bluetooth, it works initially and TV says disconnecting Anynet+ device (the Beam) but then it seems to immediately reconnect the Beam and so not allowing me to switch to the Bluetooth headphones. Any ideas on how to get this working without having to switch Anynet off and on in the menu all the time? My Samsung is a 2015 UHD model.
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    SterereroAuthor
    Enthusiast II
    September 4, 2018
    Unfortunately my Samsung Universal remote doesn’t appear to have a IR blaster. I tried the TV remote setup in the Sonos app but it did not detect the volume button push.
    MikeV
    MikeV
    September 5, 2018
    The Samsung OneRemote does IR, but it needs to be set up in the "Universal Remote" functionality in your TV. See the support article linked below for more details on how to set it up...

    Configure Sonos home theater speakers with Samsung One Remote
    The S in IOT stands for Security.
      SterereroAuthor
      Enthusiast II
      September 6, 2018
      Thanks MikeV. It did help. One thing I noticed is when disconnecting the bluetooth headphones (turning them off), the TV defaults back to the TV speaker rather than the Optical Out. Anything that can fix this so when I turn off the headphones, it comes through the Beam automatically? I'm trying to make sure this is fool-proof (not that I'm calling my wife a fool...)
      MikeV
      MikeV
      September 6, 2018
      That I can't say... that would be up to Samsung. It seems like it would make sense that it would go back to whatever was selected before Bluetooth... but I don't know.
      The S in IOT stands for Security.
      SterereroAuthor
      Enthusiast II
      September 6, 2018
      Hmm strange - now when I turn on the headphones, the sound comes out through the Beam at the same time. Sigh
      SterereroAuthor
      Enthusiast II
      September 10, 2018
      I’ve gone back to hdmi and unplugging the cable everytime I used the headphones...
        JanKo
        Lyricist I
        September 17, 2018
        This is so frustrating... got the top of the line Samsung TV and was thinking to pimp the sound with a Sonos Beam as I‘ve been really happy with all my other Sonos products.
        Hope this will be fixed very soon „unplug the cable“ might be an even more annoying answer than the problem itself. That is not an acceptable solution for a company with your ambition.
          SterereroAuthor
          Enthusiast II
          October 4, 2018
          Still no fix??!??
            John DC82
            Lyricist I
            October 5, 2018
            Set up a profile just to reply to this thread. Not being able to use Bluetooth headphones without changing a bunch of settings or unplugging a cable is a major buzzkill, and probably will lead me to return my Beam to Amazon if it’s not sorted before my 30 day return window closes.

            It’s really sad that this made it out the door Sonos, y’all need to look into your user testing strategy; I don’t know how the situation of ‘I use headphones at night so I don’t keep the rest of the house up’ never entered into the picture.
              jwthsf
              Lyricist I
              October 21, 2018
              Definitely Sonos needs an update to resolve the issue on this. Its ridiculous to buy myself a $500 pair of wireless headphones to watch movies late at night only to find out that the Beam constantly kicks my Bluetooth connection off. This NEEDS TO BE ADDRESSED.
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