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JMisery
Contributor I
August 5, 2018

Sonos Beam - Action/Music Too Loud

Hey guys,

I recently bought a Sonos Beam (around a week ago) and although the sound is great, I am still having the same issue I was having prior to even having a soundbar, which was the main reason I bought one in the first place.

I have Voice Enhacement enabled and even 'Night Mode' where it supposedly suppresses louder noises and raises lower volumes.

But I am having constant issues with still having to adjust the sound constantly throughout watching a film/TV show.
The dialogue is perfect but then any music or sound effect comes on and it is craaaaaaazy loud.

I've looked on the SONOS app and cannot find any fix or solution to this. Unless I'm missing something.
I am very concerned and am unfortunately considering returning this for another soundbar with more in-depth controls.

Any help would be greatly appreciated.
Thank you in advance.
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    14 replies

    murrato13
    Trending Lyricist I
    August 5, 2018
    maybe its related to Dolby Digital, do you have volume balance issue with stereo?
    Nightmode can reduce it but you have still this balance volume, but the general sound gets worther in my opinion.

    from which source you are watching movies and how is the connection with yout TV?
    HDMI or opticial?

    If you have the problem only with DD5.1, please contact Sonos Support (email or by phone)

    Seems to be more and more people are experiencing this behaviour with Software Version 9:
    https://en.community.sonos.com/home-theater-228993/sonos-beam-dd5-1-problem-6810138

    Regards,
    Tom
      JMiseryAuthor
      Contributor I
      August 5, 2018
      Seems that it’s the same issue all round.
      I’m really confused as this product is getting 10/10 reviews everywhere. Which makes me think maybe I’m doing something wrong?

      There doesn’t seem to be any other options for me. It is what it is. Setup on the app and that’s it.
      Any other settings are done on the TV but are blurred out when I change it to the SONOS Beam.

      It’s plugged in via the optical adapter provided in the box.

      I’m all just a bit confused by it all and I am VERY close to changing this product in the next couple of days. Disappointing 😕
        JMiseryAuthor
        Contributor I
        August 5, 2018
        Another thing I was thinking is maybe the Dialogue is too quiet as apposed to the Effects/Music being too loud.

        I REALLY want to like and keep this soundbar but I am really losing my mind with it.
          murrato13
          Trending Lyricist I
          August 5, 2018
          you should contact support because before Version 9 i had no such volume issues.
          reviews have been mostly done with Version 8.6 i assume or not long enought tested to get this issue...

          i made an video for the support of the audio fluctuation, lets see
          as more people getting in toich with support as faster it will be fixed and Sonos gets aware of the issue.
            JMiseryAuthor
            Contributor I
            August 5, 2018
            Yeah, I’m going to raise it with them tomorrow.
            So before Version 9, you had none of the above issues, but now you do?
            That’s crazy if an update has caused this.

            Do you have quick fixes for this? For the time being?

            Thanks again.
              Silverthorn
              Prodigy II
              August 5, 2018
              Have you checked what is available in your tv settings as well?
              "I saw the Stooges and the MC5"
              JMiseryAuthor
              Contributor I
              August 5, 2018
              Have you checked what is available in your tv settings as well?

              My TV sound settings become blurred out when I choose to use the SONOS Beam.
              murrato13
              Trending Lyricist I
              August 6, 2018
              a fix is only to disable DD output, just use stereo and volume balance is normal, check it in our case
              JMiseryAuthor
              Contributor I
              August 6, 2018
              a fix is only to disable DD output, just use stereo and volume balance is normal, check it in our case

              How would I do that? I’ve checked everywhere on my TV settings and cannot find this 😕
              Ken_Griffiths
              Ken_Griffiths
              August 6, 2018
              a fix is only to disable DD output, just use stereo and volume balance is normal, check it in our case

              How would I do that? I’ve checked everywhere on my TV settings and cannot find this :/
              You say in your first post you had this issue prior to purchasing the Beam, could it be you need to speak to your TV customer support team here, as the Beam will only reproduce the sound that is being passed to it. It sounds like it is more of a TV problem rather than a Sonos Beam problem.

              What make/model of TV is it and have you 'googled' to see if it’s a known issue? It might be the case that you need to update the TV firmware/software to its latest version etc.
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