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Craig TT
Contributor I
July 9, 2018
Answered

Sonos Beam

Got my new Beam delivered today and it needed an update, Update failed (I have been trying all day to update) Error code has been 30 Beam. At the moment it is totally unusable when connected via HDMI ARC to my LG TV.
Is it locked until the release day or have I got a faulty unit?
I have other Sonos speakers and they are all ok.
Thanks in advance Craig
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    Keith N
    Keith NAnswer
    Sonos Staff
    July 9, 2018
    Got my new Beam delivered today and it needed an update, Update failed (I have been trying all day to update) Error code has been 30 Beam. At the moment it is totally unusable when connected via HDMI ARC to my LG TV.
    Is it locked until the release day or have I got a faulty unit?

    Some retailers have sent out Beams a little early before the release date (17th). The Beam will require an update before being set up and will be available by then. Stay tuned!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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    8 replies

    Keith N
    Keith NAnswer
    Sonos Staff
    July 9, 2018
    Got my new Beam delivered today and it needed an update, Update failed (I have been trying all day to update) Error code has been 30 Beam. At the moment it is totally unusable when connected via HDMI ARC to my LG TV.
    Is it locked until the release day or have I got a faulty unit?

    Some retailers have sent out Beams a little early before the release date (17th). The Beam will require an update before being set up and will be available by then. Stay tuned!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
      Airgetlam
      Airgetlam
      July 9, 2018
      As a guess, it’s probably waiting on an update to be released by Sonos, which hasn’t occurred yet. Which retailer did this come from?
      Bruce
      Airgetlam
      Airgetlam
      July 9, 2018
      Oh. Keith posted .... 😉
      Bruce
        ratty
        ratty
        July 9, 2018
        Sonos haven't yet officially released the software to support the Beam.

        Oh, everyone posted....
          Craig TTAuthor
          Contributor I
          July 9, 2018
          Thanks for the quick reply’s,I will keep on trying until next Tuesday and I should have received the bracket by then as well, I won’t say what retailer shipped it early as I would not want them to get in any trouble.
          Thanks once again
          Craig
          MikeV
          MikeV
          July 10, 2018
          It's not the first time a retailer has shipped a Sonos product early. It's happened before, it'll happen again.
          The S in IOT stands for Security.
            Craig TTAuthor
            Contributor I
            July 11, 2018
            Great news, iOS update today and after a bit of messing around I have the beam all connected up to tv / amazon Alexa / music service and it sounds great so far. Great bit of kit
              ontheheel
              Lyricist I
              July 11, 2018
              Great news, iOS update today and after a bit of messing around I have the beam all connected up to tv / amazon Alexa / music service and it sounds great so far. Great bit of kit

              That's awesome news. I was walking through the store today and noticed a handful of Beams and wall mounts on the shelf - no price tag, no display model. Promptly grabbed them up and checked out. Ended up being $30 below retail on the Beam and $1 below retail on the mount, plus an extra discount from a circular that gave $25 off the entire purchase. Not a bad find at all! Excited to have my new Sonos home theater setup complete this evening (already have two Play:1s and a Sub).
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