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stuied
Trending Lyricist I
August 22, 2020

Sonos Arc TV sound drops off

My Sonos Arc connected to Sony Bravia TV (new and earc capable, drops sound randomly. Appears to be a known issue neither Sonos or Sony care much about. After a month of this happening I must say I am totally over this!!!!!!!!!!!!!!!! Will Sonos or Sony acknowledge the issue!!!!!!!!??????? Unlikely 🤔. Ok how about fix it!!!!!!!!!!!!!!!!!!!!!!

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    58 replies

    joshni21
    Contributor I
    August 22, 2020

    I have the same issue. I received my Sonos Arc about 2 weeks ago. Everything was working perfectly for the last week and a half. 

    However, my Sonos Arc have dropped/stop playing sounds while connected to my Sony TV (G950). It can play music from the Spotify app, but it will not play sound from the TV if I am watching YouTube or Netflix.

    The only way I can fix the sound issue is by restarting my TV.

    oriboaz
    Prodigy I
    August 22, 2020

    I have the same issue. I received my Sonos Arc about 2 weeks ago. Everything was working perfectly for the last week and a half. 

    However, my Sonos Arc have dropped/stop playing sounds while connected to my Sony TV (G950). It can play music from the Spotify app, but it will not play sound from the TV if I am watching YouTube or Netflix.

    The only way I can fix the sound issue is by restarting my TV.

    I have the same issue. I received my Sonos Arc about 2 weeks ago. Everything was working perfectly for the last week and a half. 

    However, my Sonos Arc have dropped/stop playing sounds while connected to my Sony TV (G950). It can play music from the Spotify app, but it will not play sound from the TV if I am watching YouTube or Netflix.

    The only way I can fix the sound issue is by restarting my TV.

    I highly suggest you turn on simple IP control in the network settings of the TV. There is a bug with Sony’s implementation of deep sleep that can interfere with Sonos. Simple IP control circumvents this bug. 

    joshni21
    Contributor I
    August 22, 2020

    I just looked through my Sony's settings. I do not think/ I did not find a setting titled/or resembles 'Simple IP Control'. 

    oriboaz
    Prodigy I
    August 22, 2020

    It’s under network → home network → IP control

      joshni21
      Contributor I
      August 22, 2020

      Thank you! I'll give this a try. Btw, what does enabling simple IP control do? 

      stuiedAuthor
      Trending Lyricist I
      August 23, 2020

      My IP settings offer DHCP or static no simple?

      stuiedAuthor
      Trending Lyricist I
      August 23, 2020

      Sorry found it! Was looking at the wrong settings. Fingers crossed this works! Thanks!

      oriboaz
      Prodigy I
      August 23, 2020

      Sorry found it! Was looking at the wrong settings. Fingers crossed this works! Thanks!

      Please update us!

      Babaee
      Lyricist III
      August 23, 2020

      Hi,

       

      My brother and I have the exact same issue.  We both have Sony g950 and Sonos arc.  It seems like every couple of hours randomly the Sonos arc stops playing TV’s sound and the only way to fix it is to unplug them both.  Did you ever figure out how to fix the issue?

      Babaee
      Lyricist III
      August 23, 2020

      I think it has something to do with the Sony TV’s latest update.  My brother’s issue started after he updated the Sony TV.

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