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recruiter89
Trending Lyricist I
June 18, 2020
Answered

Sonos Arc switching back and forth from internal speakers to external speaker on HDMI ARC Input - Sony Bravia

I thought I had this problem taken care of but it still seems to be happening and I am tempted to switch back to Optical connection instead of HDMI Arc connection. Sony Bravia TV keeps reverting back and forth intermittently watching Cable TV from Arc to Internal TV Speakers and I thought I had this taken care of by turning off Bravia Sync and Auto Audio Recognize but evidently that did not take care of this issue. The Bravia is still dropping off from using Sonos Arc and switching back to TV Internal speakers at times and its annoying and interrupts DVR shows etc. Some type of update needs to happen here since Bravia is still not recognizing the sophistication of using a sound bar on the HDMI 3 ARC input. This is not that old a Bravia, its a 2017 OLED and is fully updated. Any help on this?

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jcmartiz
jcmartizAnswer
November 11, 2020

Hey Gene

 

I fixed mine!!!!!!

 

let me tell you my settings so you can try them, let me know if it worked!!

 

Regards

 

Juanqui
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22 replies

Steve1092
Lyricist III
June 18, 2020

I can’t help but I can pile on.  I have had my Arc for a week now and use it everyday utilizing HDMI EARC on 2020 LG.  Yesterday I was playing my xbox and it randomly switched to internal speakers on two separate occasions.  I had to switch the LG audio input back to EARC and turn off the TV and Xbox for it to start using EARC again.  I later watched a movie with my Apple TV and no issues.  I shrugged it off as a glitch but now that i see your comment it makes me think there maybe an issue.  I will let you know if it happens again.

    recruiter89Author
    Trending Lyricist I
    June 18, 2020

    I am telling you there is something wrong here...there is no reason when this is plugged into the Bravia HDMI 3 ARC port, it should be randomly switching back and forth for no reason

      LLL1424
      Contributor II
      June 19, 2020

      My Sony A9G idles out When watching tv. I get a black screen with the Bravia logo. Sony needs to address this. I called Sony and they are telling me it’s not a known issue. Please call Sony and report these issues. This isn’t okay 

        recruiter89Author
        Trending Lyricist I
        June 20, 2020

        I talked to Sony and they are telling me its a Sonos issue not a Sony issue. I spoke to Sonos support today and they went through every step possible to try and isolate this incident but it did not work, still a random issue. They had to escalate this up to a higher support level to try and address. I am wondering when they will send out an update on this? It seems when there is a large fluctuation in noise levels on Cable, Roku or Xbox, this performs the random switching and it sure is annoying. It basically takes a good 20 seconds before it cycles through and switches back to external speakers. I may switch back to optical to alleviate this for the time being but thats not why I bought this Arc bar for.

          osburn1
          Lyricist I
          July 4, 2020

          Been having the same issues on my Sony A8h oled . Has anyone heard of a fix yet , can’t make it through 10 mins of streaming a show before sound cuts out and have to restart 

          tonys05
          Contributor I
          July 19, 2020

          I have similar issue with Sony TV where I set it to switch to TV (internal) speakers and it keeps switching back.. This worked fine with a Yamaha receiver, however I prefer to consolidate on Sonos… 

          Hopefully Sonos will fix this as few people are complaining about this on the message boards. I will gladly volunteer my TV for testing! 

            wilwong829
            Enthusiast II
            July 20, 2020

            I have similar issue with Sony TV where I set it to switch to TV (internal) speakers and it keeps switching back.. This worked fine with a Yamaha receiver, however I prefer to consolidate on Sonos… 

            Hopefully Sonos will fix this as few people are complaining about this on the message boards. I will gladly volunteer my TV for testing! 

            Just wonder if turning off the HDMI CEC helps?

            jcmartiz
            jcmartiz
            October 19, 2020

            I have a Sony AG9 77” and a Sonos arc with sub and a couple of ones connected with the Sonos arc hdmi cable thru the earc tv port.

            While watching Amazon prime or cable tv the sound randomly shuts off, sometimes it happens around 15 minutes and other times just cuts off randomly I was looking into it and it’s like the arc doesn’t recognise sound is coming in and it goes into sleep mode.

            To fix this I have to switch to tv speakers and then switch back to the arc.

            Is this a known issue?

            Juanqui
            AjTrek1
            AjTrek1
            October 19, 2020

            Hi @jcmartiz@hotmail.com 

            First, I strongly suggest you consider changing your community name to something other than your email address (if that’s what it is). Even if not an email you use...why open yourself to phishing emails and other nasty things. Not everyone who visits this community is a legitimate user.

            Now to your question…

            • Check your TV for software updates.
            • Make sure your the internal speaker setting are correct. 
            • Try a different HDMI cable and make sure it’s high speed certified 
            • Make sure the HDMI cable connections are tight

            Let us know how things sort out.

             

            Together Everyone Achieves More = T.E.A.M.
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