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mumufcb
Contributor I
June 29, 2020
Question

Sonos ARC- still muddy Bass

Hi,

I just heard a very bass-heavy song and unfortunately I heard a problem, with very deep bass it sounds like the drivers are at their limit and it sounds like an unclean muddy vibration... No matter if with trueplay or without  , trueplay made it even worse ... With the subwoofer you don't notice this problem.

 With the stereo distribution, one does not always have the impression that something comes from the left or right and with Atmos from the top only minimally.

 The voices sound rather thin and artificial and the adaptation to a 5.1.2 system with the Sub and 2 Play 5 does not work properly either, because the speakers sound very different in tone and you think that it is a completely different system from a different manufacturer  is.

I have a sub, the Arc in front of the TV on the furniture and 2 Play 5 in the back ... Everything at 0 EQ and still the Play 5 sound much warmer and more powerful than the Arc.

 The bass reproduction is not the problem with the Sub, rather the coordination of the Arc with the Play 5.

 With the Arc alone, the bass distorts at a volume of 50% and the bass to 0.

 The best way to notice that distort on Spotify with the song hypnotized by Oliver Kolletzki as well as the bad tuning, also in Atmos films via Netflix where cars drive ... They sound much more real and pleasant on the Play 5 than on the Arc.

 Trueplay was measured with the iPad Air 2, but the bass problem also exists without, just a little less.

 I'm going to make a diagnosis after work tonight.

 I have the feeling that the soundbar is not yet fully developed and has come onto the market too early.

 Does anyone else have such problems?

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      36 replies

      mumufcbAuthor
      Contributor I
      June 29, 2020

      Diagnosis Arc: 1517330714 
      Arc, Sub 2x Play5 (5.1.2.): 501970039

      Dipenladva
      Lyricist III
      June 29, 2020

      Yep still have this problem. I have raised a ticket and its with an engineer with whom I have shared video and sound recordings. Its a poor piece of kit considering how long it's been since the playbar came out and how much it costs. The playbar is immense so I'll be returning this assuming they do not have an immediate fix and I'll get myself the playbar again. 

      mumufcbAuthor
      Contributor I
      June 29, 2020

      I'll wait a little bit longer and give it a chance, because I like the Dolby Atmos and the wider soundstage... But if it remains as it is, than I'll send it back. As it is now, it isn't worth the money...

      Yep still have this problem. I have raised a ticket and its with an engineer with whom I have shared video and sound recordings. Its a poor piece of kit considering how long it's been since the playbar came out and how much it costs. The playbar is immense so I'll be returning this assuming they do not have an immediate fix and I'll get myself the playbar again. 

      I'll wait a little bit longer and give it a chance, because I like the Dolby Atmos and the wider soundstage... But if it remains as it is, than I'll send it back. As it is now, it isn't worth the money...

      pyro225
      Enthusiast II
      June 30, 2020

      Yep still have this problem. I have raised a ticket and its with an engineer with whom I have shared video and sound recordings. Its a poor piece of kit considering how long it's been since the playbar came out and how much it costs. The playbar is immense so I'll be returning this assuming they do not have an immediate fix and I'll get myself the playbar again. 

      I reported this last week was told to leave with them and yesterday they rma’d it I asked if a replacement would definitely fix it the closed the ticket and didn’t answer 

      mumufcbAuthor
      Contributor I
      June 30, 2020

      Yep still have this problem. I have raised a ticket and its with an engineer with whom I have shared video and sound recordings. Its a poor piece of kit considering how long it's been since the playbar came out and how much it costs. The playbar is immense so I'll be returning this assuming they do not have an immediate fix and I'll get myself the playbar again. 

      I reported this last week was told to leave with them and yesterday they rma’d it I asked if a replacement would definitely fix it the closed the ticket and didn’t answer 

      That's bad, I was told to call the support for a solution... But it seems to be a general problem which are lot of us facing

      mumufcbAuthor
      Contributor I
      June 30, 2020

      I just called the support, 

      They told me that they are aware of the issues I described and are working on a solution, they also said that it's about the software and not the hardware and that there is gonna be an update that's gonna fix it.

      So we'll have to wait and see

        Danio1137
        July 1, 2020

        I just called the support, 

        They told me that they are aware of the issues I described and are working on a solution, they also said that it's about the software and not the hardware and that there is gonna be an update that's gonna fix it.

        So we'll have to wait and see

        Hi.
        So they are aware that the problem persists even after the update? Just so I get it confirmed, I have not been able to start a support case yet and wonder if you should just calm down and wait for a fix.

        mumufcbAuthor
        Contributor I
        July 1, 2020

        I just called the support, 

        They told me that they are aware of the issues I described and are working on a solution, they also said that it's about the software and not the hardware and that there is gonna be an update that's gonna fix it.

        So we'll have to wait and see

        Hi.
        So they are aware that the problem persists even after the update? Just so I get it confirmed, I have not been able to start a support case yet and wonder if you should just calm down and wait for a fix.

        That's what they told me... The support said that they are working on it and will release new updates, and if the upcoming updates can't fix it, then it's a warranty case.

        Paul A
        Paul A
        Retired Sonos Staff
        July 7, 2020

        Hi @ALL.

        Welcome to the Sonos community and thanks for reaching out to us about your concerns.

        We are still as of this moment working with the known issue about the Sonos Arc having muddied without satellites or a Sub. Our engineers are still trying to diagnose what is causing this issue. We do not have any turn around time yet but i suggest subscribing to this thread so you’ll be updated once the issue have been resolved.

        Please let me know if you still have further questions or concerns. We are always here to help out.

        Thanks,

        Help others find useful content by clicking the like button and selecting the best answer to your question
          pyro225
          Enthusiast II
          July 7, 2020

          Hi @ALL.

          Welcome to the Sonos community and thanks for reaching out to us about your concerns.

          We are still as of this moment working with the known issue about the Sonos Arc having muddied without satellites or a Sub. Our engineers are still trying to diagnose what is causing this issue. We do not have any turn around time yet but i suggest subscribing to this thread so you’ll be updated once the issue have been resolved.

          Please let me know if you still have further questions or concerns. We are always here to help out.

          Thanks,

          Hi Paul

           

          it is very much their with rear channels as well not just standalone 

           

          thanks

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