Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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PipeCL

Trending Lyricist I

I have a Sonos Beam Gen 2 + TV Samsung q70t, and when I play Atmos sound, I experience audio cuts every 15 minutes, which is annoying. I've tried everything, but nothing seems to work. Is there a patch for this?

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DanPenning

Lyricist I

I’m experiencing a similar issue with my 2023 Samsung S95C and Arc. I also have the sub gen 3 and a pair of Era 100s for surrounds.

When switching between apps or even certain channels (like nextgen OTA and standard digital OTA) the audio will drop out completely. I then have to go into sound settings within the TV and change the audio format from Auto to PCM or vice versa, depending on what it was previously. I have also experimented with just changing it back to auto (auto → PCM → auto) and that works most of the time. It is very annoying and I am not sure how to stop it. I’ve tried doing the choreographed reboots detailed elsewhere but that didn’t work for me.

Also, last night we were watching a Dolby Atmos movie on the built in Disney+ app and around 1.5hrs into the movie there was an extremely loud pop and no audio. I had to reboot the TV to restore audio.

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OV Don

Contributor I

Common problems (sounds dropping every 2 seconds, or no sound at all in built in Netflix app) with Sonos Arc and pair of Sonos One SLs as surrounds and the Frame 55 2020…

I emailed Sonos’ CEO a week ago stating that I know about the patch discussed in this thread, Emily from Support replied to my email (she was absolutely helpful and understanding), we exchanged a couple of emails where she asked me to submit diagnostics etc. and finally she sent me the patch today.

So far so good! Fingers crossed the problem is solved.

I think you’ll be fine. Believe they’ve resolved the issue with this patch.

I did the same and a teck named Jason contacted me but did not send a patch. What can you tell me about the patch?

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OV Don

Contributor I

12/19/2023

How do I get the Sonos patch to fix this problem?

H

Hembling

Lyricist II

I am wondering if there is any update in this? I have 55” Samsung The Frame (purchased from Costco in 2022) with my Sonos Arc connected to the eARC HDMI port on the TV’s control box. Periodically, and regularly, it no longer recognizes the arc as an audio output device. Sometimes power cycling and disconnecting/reconnecting fixes this, but just as often it does not.

It has only started doing this recently, like in the last month. Prior to that it worked flawlessly.

Help?

Airgetlam

I’d suggest talking with Samsung. I believe they made a change to the CEC implementation on the TV set, which is no longer sending a standard CEC ARC signal.

Bruce

106rallye

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

Reading this, the thread you are posting your message in is about 2020 Samsung The Frame model, so this should not be the problem you report.

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OV Don

Contributor I

I am wondering if there is any update in this? I have 55” Samsung The Frame (purchased from Costco in 2022) with my Sonos Arc connected to the eARC HDMI port on the TV’s control box. Periodically, and regularly, it no longer recognizes the arc as an audio output device. Sometimes power cycling and disconnecting/reconnecting fixes this, but just as often it does not.

It has only started doing this recently, like in the last month. Prior to that it worked flawlessly.

Help?

I have a fix that has eliminated the “cut out” Its simple and easy available on Amazon $24 Here it is HDMI F/M CEC LESS ADAPTER Just plug it into the cable box or source and plug the HDMI cable into the adapter, that easy.

Good luck.

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