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jinjro
Contributor I
June 12, 2020
Answered

Sonos Arc Samsung Frame TV eARC not working

So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail. 

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    Ditte
    DitteAnswer
    January 22, 2021

    Hi all, yet another note from the dev team:

    We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV. 

    If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

    Best,

    Ditte

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    Airgetlam
    Airgetlam
    May 29, 2022

    Have you reported the issue to Samsung? They shouldn’t be disconnecting CEC (ARC) in that kind of situation. 

    Bruce
      riffbear
      Trending Lyricist I
      July 7, 2022

      Guys this insane issue is also present on my LGCX. Sound flickers including the image on my screen Its terrible. 

      Ken_Griffiths
      Ken_Griffiths
      July 7, 2022

      Guys this insane issue is also present on my LGCX. Sound flickers including the image on my screen Its terrible. 

      That sounds like a fault with either the TV/Sonos, or the cable, or perhaps one of the connected peripherals has CEC enabled and is attempting to steal focus.

      Edit: With LG aswell, perhaps try switching off ‘Instant Game Response’ on the HDMI-2 port, as that may ‘sometimes’ have strange effects with connected audio devices.

      I think with some other branded TV’s, like Samsung, Sonos choose now to switch off the screensaver on some of their models, but LG is normally fine.

      riffbear
      Trending Lyricist I
      July 9, 2022

      Guys this insane issue is also present on my LGCX. Sound flickers including the image on my screen Its terrible. 

      That sounds like a fault with either the TV/Sonos, or the cable, or perhaps one of the connected peripherals has CEC enabled and is attempting to steal focus.

      Edit: With LG aswell, perhaps try switching off ‘Instant Game Response’ on the HDMI-2 port, as that may ‘sometimes’ have strange effects with connected audio devices.

      I think with some other branded TV’s, like Samsung, Sonos choose now to switch off the screensaver on some of their models, but LG is normally fine.

      Unfortunately it doesnt let me do that (deactivate game response on HDAMI port 2)as it is grayed out but showing it is on.

      Ken_Griffiths
      Ken_Griffiths
      July 9, 2022

      Unfortunately it doesnt let me do that (deactivate game response on HDAMI port 2)as it is grayed out but showing it is on.

      You have to switch to the HDMI-2 Input to disable it.

      riffbear
      Trending Lyricist I
      July 9, 2022

      Unfortunately it doesnt let me do that (deactivate game response on HDAMI port 2)as it is grayed out but showing it is on.

      You have to switch to the HDMI-2 Input to disable it.

      Yes thanks that did work. Still flickering no matter what. Sometimes i am able to have eArc on but it doesnt last long. If i turn the tv off and back on again it flickers and sound cuts out.

      Ken_Griffiths
      Ken_Griffiths
      July 9, 2022

      Unfortunately it doesnt let me do that (deactivate game response on HDAMI port 2)as it is grayed out but showing it is on.

      You have to switch to the HDMI-2 Input to disable it.

      Yes thanks that did work. Still flickering no matter what. Sometimes i am able to have eArc on but it doesnt last long. If i turn the tv off and back on again it flickers and sound cuts out.

      Ok, perhaps continue this in the other thread instead and let me know if anything else is connected to the TV’s HDMI 1, 3 or 4? 

      Natep
      Contributor I
      August 29, 2022

      This issue is still ongoing and I’m convinced its a Samsung issue. I’ve tried the arc on every tv in my home and the only one with this issue present is the most expensive one (go figure). I kind of feel like Samsung made these TVs in a way that only their sound bars would plug in and work flawlessly. This is such a ridiculous situation. I just wish there was a way to connect the Arc to the TV wirelessly. At this point I’m sick of fiddling with this mess.

      hi-tone
      Trending Lyricist I
      September 21, 2022

      I can confirm that since the earlier firmware update fixed this issue, the ‘cut out in sound for a few seconds every 30-45 minutes’ is back in business for me, after changing nothing, but unfortunately auto-updating as I've done so many time over the past year. This is indeed EXTREMELY annoying that we still have to bother with this issue.

      I would love if Sonos actually made an official statement, saying “THIS” is the issue, so we at least could go to Samsung and claim our money back. 

      hi-tone
      Trending Lyricist I
      September 21, 2022

      PS: I am amazed to see this issue continues on the FRAME 2021 version. Does anyone know if it has been resolved on the 2022 version ?

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