Contributor I

Answered

Sonos Arc Samsung Frame TV eARC not working

668 replies
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So I just set up the Sonos Arc soundbar that supports eARC. It works with my 2020 65" Frame TV until I change the eARC setting on the Frame TV to Auto. The sound mutes and I can't get it to play until I turn eARC off. Anyone else have this issue? I’ve messed around with this for a few hours to no avail.

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DitteAnswer

Hi all, yet another note from the dev team:

We have been working on the ongoing audio problem between the Sonos Arc and several 2020 Samsung TV models. These models support the new eARC connectivity. Samsung TVs prior to and from 2019 do not support eARC and are not seeing this particular problem. Customers will randomly experience a complete loss of audio which requires either the rebooting of the Sonos Arc and/or the rebooting of the Samsung TV.

If you are experiencing this problem and you are willing to assist with some short term testing, please contact our customer care department at your earliest convenience.

Best,

Ditte

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C

Cosimo F

Lyricist III

Where will be the patch exactly applied? To be Sonos App or to the Arc? And build contains the patch? Thanks

You kick it off from your app, but it’s applied to your SONOS Arc.

J

jthawke

Lyricist III

Received the patch this morning. Very interesting technical issues being resolved with this patch but it does appear to work. Of course, I am using an Apple TV 4k which can handle STREAMING Atmos, but nothing else . . . but I tested playing an “atmos” file, then switching to Apple TV+ (which did report Atmos in the app), then to a Blue Ray video, then Airplay from my iPhone, then back to TV. There was a LITTLE stuttering during the Airplay switch, but resolved immediately.

So far this is a HUGE improvement and I expect I won’t need to reboot the Arc daily. This “patch” does disable the Sonos screen saver component, but I think that’s a fair trade off. Should Samsung actually fix something on their end then perhaps this will longer be needed.

C

Cosimo F

Lyricist III

Received the patch this morning. Very interesting technical issues being resolved with this patch but it does appear to work. Of course, I am using an Apple TV 4k which can handle STREAMING Atmos, but nothing else . . . but I tested playing an “atmos” file, then switching to Apple TV+ (which did report Atmos in the app), then to a Blue Ray video, then Airplay from my iPhone, then back to TV. There was a LITTLE stuttering during the Airplay switch, but resolved immediately.

So far this is a HUGE improvement and I expect I won’t need to reboot the Arc daily. This “patch” does disable the Sonos screen saver component, but I think that’s a fair trade off. Should Samsung actually fix something on their end then perhaps this will longer be needed.

Sounds like you tested it pretty comprehensively. Likewise, agree, huge improvement. Side-question: how are you connecting both your Apple TV 4K and TV to the soundbar—HDMI switch?

M

mcrbloke

Contributor I

Hi guys,

I'm hoping to get the Samsung Q95t to go with my Arc set up. From the messages above, it looks like Sonos has sorted this issue out. Before I buy, I really want to be sure so any advise welcome.

Thanks

John

106rallye

It looks like you have to call Sonos to get the patch, though.

C

Cosimo F

Lyricist III

Hi guys,

I'm hoping to get the Samsung Q95t to go with my Arc set up. From the messages above, it looks like Sonos has sorted this issue out. Before I buy, I really want to be sure so any advise welcome.

Thanks

John

So far so good. Believe SONOS have it sorted. But if you want to be really sure, maybe wait ‘til it’s released to the public.

C

Cosimo F

Lyricist III

It looks like you have to call Sonos to get the patch, though.

Yep. As the patch hasn’t yet been released through public channels, you will need to call SONOS support to have the patch ‘pushed’ down to you via your SONOS account. You’ll then be able to apply it using your S2 app.

controlav

Lead Maestro

Sounds like you tested it pretty comprehensively. Likewise, agree, huge improvement. Side-question: how are you connecting both your Apple TV 4K and TV to the soundbar—HDMI switch?

A switch wont work for HDMI-ARC. There is only one way to do this: ATV → TV via HDMI, TV->Arc via HDMI-ARC connection.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

jthawke

Lyricist III

Received the patch this morning. Very interesting technical issues being resolved with this patch but it does appear to work. Of course, I am using an Apple TV 4k which can handle STREAMING Atmos, but nothing else . . . but I tested playing an “atmos” file, then switching to Apple TV+ (which did report Atmos in the app), then to a Blue Ray video, then Airplay from my iPhone, then back to TV. There was a LITTLE stuttering during the Airplay switch, but resolved immediately.

So far this is a HUGE improvement and I expect I won’t need to reboot the Arc daily. This “patch” does disable the Sonos screen saver component, but I think that’s a fair trade off. Should Samsung actually fix something on their end then perhaps this will longer be needed.

Sounds like you tested it pretty comprehensively. Likewise, agree, huge improvement. Side-question: how are you connecting both your Apple TV 4K and TV to the soundbar—HDMI switch?

As controlav stated, to use this soundbar correctly, you can’t use a switch. My Apple TV 4k goes directly to the first HDMI port of the OneConnect box and the Arc is plugged into HDMI 3, which is the eArc port for the OneConnect.

D

Dysfunctional

Enthusiast II

I’ve also had the patch installed for around 2 weeks - not one hiccup since…..

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