Enthusiast II

Answered

Sonos Arc Muddy/Bottoming out Bass

1406 replies
193222 views

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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AndyWUK

Lyricist III

Been having a long email conversation with Sonos customer support. A lot of similar questions and actions reported on here. They have said it might. That’s might, be a hardware issue. They are replacing my Arc. It comes on Thursday.
I hope this fixes things. Will report back.

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mattadamsone

Enthusiast I

Been having a long email conversation with Sonos customer support. A lot of similar questions and actions reported on here. They have said it might. That’s might, be a hardware issue. They are replacing my Arc. It comes on Thursday.
I hope this fixes things. Will report back.

Definitely keep us posted. That would be best case for most of us with this issue. Will they let you have them side by side for comparison?

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AndyWUK

Lyricist III

I’ve not sent the old one back yet so I will try them both

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bbalz

Renowned Enthusiast I

I’ve not sent the old one back yet so I will try them both

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pyro225

Enthusiast II

I too am due a replacement this week hoping it’s a newer build date for comparison.

this evening I think I have found one of the worst songs for it - star boy - the weeknd, daft punk

not at even 50% it sounds horrid. If you are crazy try putting the bass in the eq at full it starts sound bad about 25-30% then. I know you wouldn’t do that in the real world but every other Sonos product I own I can run at full bass eq at full volume and mostly they sound fine

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PowdeRiver

Lyricist III

That song sounds like I was playing it through my vw quantum when I was 17 already had the car for a year and abused the speakers.

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pyro225

Enthusiast II

That song sounds like I was playing it through my vw quantum when I was 17 already had the car for a year and abused the speakers.

:’) that’s a great explanation that’s got to be a winner for one of the worst so far

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bjl

Trending Lyricist I

I too am due a replacement this week hoping it’s a newer build date for comparison.

this evening I think I have found one of the worst songs for it - star boy - the weeknd, daft punk

not at even 50% it sounds horrid. If you are crazy try putting the bass in the eq at full it starts sound bad about 25-30% then. I know you wouldn’t do that in the real world but every other Sonos product I own I can run at full bass eq at full volume and mostly they sound fine

So just to confirm, we’re still talking about an Arc without a sub, correct?

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bjl

Trending Lyricist I

Been having a long email conversation with Sonos customer support. A lot of similar questions and actions reported on here. They have said it might. That’s might, be a hardware issue. They are replacing my Arc. It comes on Thursday.
I hope this fixes things. Will report back.

Seems to me that once Sonos get one of these Arcs back, they should be able to determine pretty quickly if it’s a hardware issue.

I have until the end of July until my 45 days are up...

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Slugmofo

Lyricist I

Been having a long email conversation with Sonos customer support. A lot of similar questions and actions reported on here. They have said it might. That’s might, be a hardware issue. They are replacing my Arc. It comes on Thursday.
I hope this fixes things. Will report back.

Definitely keep us posted. That would be best case for most of us with this issue. Will they let you have them side by side for comparison?

I received a replacement arc…bad news…. it sounds the exact same… Same rattles and distorted sounds....I was seriously heartbroken and disappointed…...I’m leaning toward software issue now Unless my new arc was built at the same time as my old one…...can someone tell me how to check build dates? .... I need to send my other arc back very soon...

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