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ggmogollon
Enthusiast II
June 10, 2020
Answered

Sonos Arc Muddy/Bottoming out Bass

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product. 

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    Scott - SonosAnswer
    Sonos Product Management
    July 2, 2020

    Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback. 

    As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes. 

    If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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    arpatil1
    Enthusiast II
    July 7, 2020

    Finally got an email from a supervisor, which asked me to update my system since they already have “addressed” this issue and if I am still having issues post “fix” that I should submit diagnosis. 

     

    Hey Sonos - this is unacceptable. I have had two chat sessions, both of which are recorded, where I’ve already both confirmed that I have updated and still have issues AND on which I have submitted diagnostics - and I’ve even contributed on the google form you submitted. Please read resources that you already have, then reach out with meaningful information. You’ve been largely silent on all of this and to get a message like this after waiting 10 days is beyond disappointing. 

     

    I received the same email and replied back with the same information about already being updated, etc. 

    Initially I was excited thinking they released another updated last night but then re-read the email more carefully and was disappointed.  

    I’ll continue to send them examples and diagnostic reports.  It’s very concerning though.

    They are just killing time by replying out of their cheat sheet. Standard responses. They haven’t even acknowledged the metallic sound/hollow dialogues issue yet. I am thinking about just returning everything and wait until I can have enough space for a true 5.1 AVR setup.

    pyro225
    Enthusiast II
    July 7, 2020

    No there is a new app update 12.0.2 came out last night going to test shortly

      arpatil1
      Enthusiast II
      July 7, 2020

      No there is a new app update 12.0.2 came out last night going to test shortly

      App update, not firmware update. No change in sound.

        pyro225
        Enthusiast II
        July 7, 2020

        No there is a new app update 12.0.2 came out last night going to test shortly

        App update, not firmware update. No change in sound.

        But have you tried re trueplaying now as that’s plausible in the update 

        arpatil1
        Enthusiast II
        July 7, 2020

        No there is a new app update 12.0.2 came out last night going to test shortly

        App update, not firmware update. No change in sound.

        But have you tried re trueplaying now as that’s plausible in the update 

        Somebody from the Sonos team would have posted here about the update then. I don’t think this app update is for fixing the sound.

        Pawl
        Lyricist III
        July 7, 2020

        No there is a new app update 12.0.2 came out last night going to test shortly

        App update, not firmware update. No change in sound.

        But have you tried re trueplaying now as that’s plausible in the update 

        Somebody from the Sonos team would have posted here about the update then. I don’t think this app update is for fixing the sound.

        I just got the update today, can anyone confirm what it was for? 

        mattadamsone
        Enthusiast I
        July 7, 2020

        No there is a new app update 12.0.2 came out last night going to test shortly

        App update, not firmware update. No change in sound.

        But have you tried re trueplaying now as that’s plausible in the update 

        Somebody from the Sonos team would have posted here about the update then. I don’t think this app update is for fixing the sound.

        I just got the update today, can anyone confirm what it was for? 

        No release notes on their site - per App Store “Bug fixes and improved performance”

        per Reddit, some are reporting it working faster. Fixed Chrome battery drain. Processor upgraded from quad to hexa core

        mattadamsone
        Enthusiast I
        July 7, 2020

        I just updated and retuned. No difference in sound. Did comparison to the Beam again and the low end on the Beam is so much better. If the Arc was minimally that good, I’d be content

        pyro225
        Enthusiast II
        July 7, 2020

        Yea no difference even mixed it up with iPhone se

        mattadamsone
        Enthusiast I
        July 7, 2020

        Yea no difference even mixed it up with iPhone se

        not that I expected a difference. I think at this point someone on this thread would be notified that a “fix” was coming

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