Enthusiast II

Answered

Sonos Arc Muddy/Bottoming out Bass

1406 replies
193222 views

Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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leelaw

Trending Lyricist I

Just in case Ryan S is still reading this forum -

Thanks mate! Hope you are ok. You helped a lot of people on this forum for many years and I for one am grateful. Dont post much but have been reading and following his advice for a long time.

All the best.

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britishwonderings

Enthusiast I

100% agree with @leelaw !

Beam. 2x Play:1 - 2x Play One (gen 2) - Sub - 2x Play 5 - Move

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ftm

Trending Lyricist I

I must say the sub has made a massive difference but I will add that when I did the update I lost trueplay as I have a Samsung s20 on android.

My son came over tonight and trueplay tuned the arc on his iPhone and it has indeed made a big difference since the update when I use the arc by itself.

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jinjin19

Lyricist III

@pyro225 @Pawl Unfortunately it did happen,

Also, very unfortunately Ryan does not longer work at Sonos. Don’t want to speculate if these are related by he let me know by DM here, but I wouldn’t want people to think he just dropped and ignored our issues. He really did do a good job keeping up with this community

This is bad news if this is true! I’m getting less confident with Sonos by the day with all that’s happening with the company.

Maybe we need to open a new topic for the still existing issues in the Arc if Ryan is really no longer with the company since this one has already been tagged as “Answered” and the new support team may not give this any prioritization. No feedback or response have been provided by the team after the update and there have been a lot of responses from users already!

JJ

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vtince

Trending Lyricist I

Try playing Dr. Carter by Lil Wayne at a 70% volume.

The bass in this song sounds horrid at 40%

Yup this fix is not 100% fixed. I get horrible bass pass 50~60% on this track also.

F

ftm

Trending Lyricist I

Try playing Dr. Carter by Lil Wayne at a 70% volume.

The bass in this song sounds horrid at 40%

Yup this fix is not 100% fixed. I get horrible bass pass 50~60% on this track also.

That is a very bass orientated song mind. Have you trueplay tuned the arc since update?

That makes a big difference

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pyro225

Enthusiast II

Still no one looking at this :-( guessing they are all banking on Apple buying them out 😂

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Roy Hobbs

Lyricist III

Try playing Dr. Carter by Lil Wayne at a 70% volume.

The bass in this song sounds horrid at 40%

Yup this fix is not 100% fixed. I get horrible bass pass 50~60% on this track also.

That is a very bass orientated song mind. Have you trueplay tuned the arc since update?

That makes a big difference

Yes, and it sounds awful with and without trueplay

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bbalz

Renowned Enthusiast I

I did try to reach out with a private message to @Edward R and @Ditte . Both of who are Sonos Members noted in the Troubleshooting section of the forums. I asked if they could provide an update to let us know about this issue and linked them to this thread.

Hopefully someone from Sonos Support updates the thread soon to let us know if this is still being looked into. :fingers_crossed:

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Bilal

Trending Lyricist I

I tried to run 4hz test tone on my Samsung MS750 in bedroom and on my friend’s Q90r and both of them wobble even on 30% volume without sub but sounds smooth with sub. So probably this is something with soundbars to provide nice quality sound with decent bass otherwise add sub. I tested dr carter by lil wayne and penetrator both of them sounds good after the update at around 60-70% volume without sub. This could be how the soundbars are designed. As adding sub made these tracks sound powerful so sub is required if you want to play bass heavy tracks at high volumes.

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