Enthusiast II

Answered

Sonos Arc Muddy/Bottoming out Bass

1406 replies
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Beyond thrilled to receive the new Sonos Arc. True played my room and I have loudness on as well connected to LG B8 using Tidal and Spotify. Most of the sound range is phenomenal, aside from the bass. At even half volume the woofers are extremely muddy and sound terrible. Not sure if this is because I have under two hours of use but I wasn’t expecting to have to break-in the speaker. I own set of speakers next to it in the same room (KEF LS50W) and the difference is night and day. There have also been posts on Reddit regarding this issue. It is interesting given no reviewers have mentioned this issue but more than a few recipients have. Has anyone else experienced similar issues? Turning loudness off helps but it is disappointing for such a highly anticipated product.

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Scott - SonosAnswer

Sonos Product Management

Hello everyone. I’m a product manager at Sonos. Thank you for sharing your experiences with Arc. The development team is monitoring this community and listening to your feedback.

As we do with all Sonos products, we’ll continue to improve the experience for Arc through numerous software updates into the future. Last week we issued our first update (12.0.1) to fix a bug some customers were experiencing with low-frequency distortion at higher volumes.

If you have specific music tracks or timestamps for TV shows and movies that you want to bring to our attention, please use this form. It is helpful if you can submit a diagnostic when you’re listening to the content. Instructions for doing so can be found here.

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sebas1509

Enthusiast II

@ggmogollon Why are they giving it such a bad stereo fgrequency response score? Is this because of the bass issues? I doubt they did this test After the fix that was released yesterday though… It really does significantly improve things. Even though theyre still are some present issues.

@Dysfunctional they laid off 12% of the staff, but I’m sure there are plenty of support folks around. It is just probably restructuring at the moment I expect them to have some more people in the support group soon. After all, right after a product release you really need good support

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pyro225

Enthusiast II

@ggmogollon Why are they giving it such a bad stereo fgrequency response score? Is this because of the bass issues? I doubt they did this test After the fix that was released yesterday though… It really does significantly improve things. Even though theyre still are some present issues.

@Dysfunctional they laid off 12% of the staff, but I’m sure there are plenty of support folks around. It is just probably restructuring at the moment I expect them to have some more people in the support group soon. After all, right after a product release you really need good support

I know what you mean but Ryan was checking in every day or two - it looks like he dropped the update news and ran currently :-( is have at least expected him to check in for feedback by now

BMF

Prodigy III

To be fair….. It’s a nightmare trying to get any support from anywhere at the moment with covid, lots of staff working from home without access to all systems etc.

I am talking generally here, I had to call British Airways today…. total nightmare.

John Lewis last week, nightmare.

everyone just trying to do there job as best they can to get through this.

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Pawl

Lyricist III

My ARC sounds good after the update - Happy thus far.

MY concern is seeing Sonos lay off all of their support staff …..during a new software AND product release….

I just jumped on the Sonos bus and now no one is driving….

All the articles I’ve read simply say they laid off 12% of their work force. Where are you seeing they laid off their entire support staff? That can’t be true.

Well, that would suck if it happened. So many of us have been laid off (including me), because of the dreaded Covid-19. I know it’s hard, but we need to be optimistic that everything will be alright.

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sebas1509

Enthusiast II

@pyro225 @Pawl Unfortunately it did happen,

Also, very unfortunately Ryan does not longer work at Sonos. Don’t want to speculate if these are related by he let me know by DM here, but I wouldn’t want people to think he just dropped and ignored our issues. He really did do a good job keeping up with this community

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ggmogollonAuthor

Enthusiast II

@pyro225 @Pawl Unfortunately it did happen,

Also, very unfortunately Ryan does not longer work at Sonos. Don’t want to speculate if these are related by he let me know by DM here, but I wouldn’t want people to think he just dropped and ignored our issues. He really did do a good job keeping up with this community

Yikes this will never get resolved

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Pawl

Lyricist III

Here’s the article, this doesn’t sound good. ☹️

https://finance.yahoo.com/news/sonos-layoffs-covid-19-145239555.html

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pyro225

Enthusiast II

FFS they dropped the guy that seems to be in touch with the community? Seems wrong he did a great job up until this point! How do we get this progressed now? You’d have hoped a member of the team would have immediately taken over

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AndrewLC

Enthusiast I

That seems very strange since he has been dealing with one of the biggest issues Sonos have ever had with a new product, and has done a great job of helping preserve their credibility through it all.

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cowmilkcandy

Lyricist III

It doesn’t seem like there’s any other choice but to return the Arc for everyone that is still having problems with it now that the only person that was in touch with the community is gone

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