Sonos Arc keep coming back automatically after clicking mute on app or with remote

3 replies
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Hi, my diag id is: 546783324

When I mute in app or with the remote the Sounds goes back in after like 10 seconds. What is going on ?

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AirgetlamAnswer

As a guess, your TV is re-establishing the ARC or eARC connection to the Sonos, something Sonos has no control over. It may be valuable to check the TV for software updates, but I would hold out much hope that Sonos will be able to fix this, they’re just a client of the hub which is the TV set.

Bruce

AirgetlamAnswer

As a guess, your TV is re-establishing the ARC or eARC connection to the Sonos, something Sonos has no control over. It may be valuable to check the TV for software updates, but I would hold out much hope that Sonos will be able to fix this, they’re just a client of the hub which is the TV set.

Bruce

S

samzorAuthor

Contributor I

My tv is a newer one Philips Oled. it is full up to date.

Airgetlam

Then you’ll need to wait for someone at Sonos to look at your diagnostic. Or, the more likely solution, contact someone at Phillips, since this issue appear to be with your TV, and not the Sonos Arc.

Bruce

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