Hi - other SONOS ARC owners have posted this issue previously but it did not reach a resolution so I am reposting.
I’ve just purchased a Sonos ARC and I’m having to constantly adjust the volume level up and down to compensate for the extremely low levels for dialogue vs action / music. The dialogue levels are extremely low in any movie compared to action and music.
I am using the ARC with a Samsung 55 inch 2019 model.
I have set night mode and speech enhancement on. Still getting the same issue.
There appears to be no further adjustment / modes in the SONOS app to adjust dialogue to music / action balance other than reducing SubWoofer level.
DEAR SONOS team - surely this is a software setup issue which is resolvable? Please let me know - really don’t want to send it back!!
Quite bummed! Love my Sub, Play 5 Gen 2 and Gen 1 and Play 3.
Thanks in advance for your timely solution to this issue.
Best answer by wilc50
I’ve had my Arc for a few days now and I had the same problem until I turned loudness OFF, turned speech enhancement ON and redid Trueplay. It made a night and day difference. I’m not sure exactly how the Loudness setting works but it only seems to make loud noises louder, which is counterproductive to speech.