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Sonos Arc extremely poor dialogue levels VS Music and Action

  • 6 November 2020
  • 7 replies
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Hi - other SONOS ARC owners have posted this issue previously but it did not reach a resolution so I am reposting.  

I’ve just purchased a Sonos ARC and I’m having to constantly adjust the volume level up and down to compensate for the extremely low levels for dialogue vs action / music.  The dialogue levels are extremely low in any movie compared to action and music.  

I am using the ARC with a Samsung 55 inch 2019 model.

I have set night mode and speech enhancement on.  Still getting the same issue.  

There appears to be no further adjustment / modes in the SONOS app to adjust dialogue to music / action balance other than reducing SubWoofer level.  

DEAR SONOS team - surely this is a software setup issue which is resolvable?  Please let me know - really don’t want to send it back!! 

Quite bummed!  Love my Sub, Play 5 Gen 2 and Gen 1 and Play 3.  

Thanks in advance for your timely solution to this issue.  

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Best answer by wilc50 17 December 2020, 20:42

I’ve had my Arc for a few days now and I had the same problem until I turned loudness OFF, turned speech enhancement ON and redid Trueplay. It made a night and day difference. I’m not sure exactly how the Loudness setting works but it only seems to make loud noises louder, which is counterproductive to speech. 

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Have you done a Trueplay?

I don't like the dialog from my sonos arc ether.  I reconnected my play bar and the dialog is so much better.  I don't own any apple products to calibrate it.  I have a lot of sonos products and am disappointed in the arc's dialog handling.  I've tried every combination of settings. No help.  I would play the volume up and down game on the arc just to hear speech,  I don't on the play bar.   Sonos help!

 

If they can't fix the dialog on the arc, I may look at the Samsung Q950T soundbar instead....

I’ve had my Arc for a few days now and I had the same problem until I turned loudness OFF, turned speech enhancement ON and redid Trueplay. It made a night and day difference. I’m not sure exactly how the Loudness setting works but it only seems to make loud noises louder, which is counterproductive to speech. 

This is one of the reason I just sold my ARC, Cant believe how low they tuned the dialog, you need to enable speech enhanchment al the time. 

I upgraded (or so I thought) from the Beam to the Arc and have the same issue. Tried turning loudness off, turned speech enhancement on, tried night setting, nothing helped. Now I sit with my remote control in my hand adjusting volume scene by scene. Seems to be a very common issue as there are lots of complaints both here and on other forums. Sonos never seems to reply to any of the threads discussing this issue. Love Sonos, but the Arc is massively disappointing. Not sure if I should return or hope for an update in the future. Pricey risk to take.

I went the same route from beam to ARC Ive read lots of reviews where they al praised ARC but to be honest I was very dissapointed, the only good thing Is that the second hand market is strong so I did not loose more than 1/10th of the new price.

Got the Sonos Arc and the Sub Gen 3 and am extremely disappointed with the dialogue.

Tried all combinations within the app and was of no use. I have an LG 2020 model and the TV’s dialogue clarity spins circles around the Sonos Arc. Sonos please fix this or at least put up a graphic equalizer option in the app so one can bump up the vocal frequencies.

I now use it only for music and pull out the HDMI when watching TV or movies. Defeats the purpose of getting the Arc in the first place.

The tall claims of Sonos that one can even hear soft whispers on the Arc are baseless. The speech enhancement helps a little but not as much. 

And seeing the number of people complaining about this dialogue issue, I guess Sonos should address it soon. 

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