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Sonos Arc eARC problem with Samsung TV

  • 5 March 2021
  • 1 reply
  • 1172 views

I got a Samsung q70t 85 inches. When I plug my Sonos Arc via eARC the sound turn on and off. But, when I use the optical adapter it work perfectly but i can't use dolby atmos. 

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Best answer by Corry P 5 March 2021, 11:58

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Userlevel 7
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Hi @Nodira 

Welcome to the Sonos Community!

Thanks for your post, and I’m sorry to hear you’re having issues with your Samsung TV and Sonos.

There are a few sizable threads on this subject already:

They all relate to the same issue. The short version is, please call our technical support team for assistance.