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Sonos Arc eARC problem with Samsung TV

  • March 5, 2021
  • 1 reply
  • 1249 views

I got a Samsung q70t 85 inches. When I plug my Sonos Arc via eARC the sound turn on and off. But, when I use the optical adapter it work perfectly but i can't use dolby atmos. 

Best answer by Corry P

Hi @Nodira 

Welcome to the Sonos Community!

Thanks for your post, and I’m sorry to hear you’re having issues with your Samsung TV and Sonos.

There are a few sizable threads on this subject already:

They all relate to the same issue. The short version is, please call our technical support team for assistance.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Corry P
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  • Sonos Staff
  • Answer
  • March 5, 2021

Hi @Nodira 

Welcome to the Sonos Community!

Thanks for your post, and I’m sorry to hear you’re having issues with your Samsung TV and Sonos.

There are a few sizable threads on this subject already:

They all relate to the same issue. The short version is, please call our technical support team for assistance.