I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?
Sonos Arc audio keeps cutting out.
Same here. Very aggravating. Diagnostic report 490235596.
This used to be an issue with some TV’s, particularly with Samsung and connected sound systems using HDMI-ARC/eARC, where other connected peripherals like Apple TV (as an example) tried to steal the CEC focus.
So maybe try disabling CEC on any other connected devices and then power off all for a few minutes to setup the handshake again and see if that perhaps solves the matter.
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I had this problem yesterday and this morning. I had to power cycle the Arc to overcome. There was a Sonos update yesterday, not sure if that was related. 1590010709 is my diagnostic number.
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It’s encouraging to see a response from the staff. I’ve not had a reoccurrence of the problem and will leave it at that for now especially given your findings. Your support staff can deal with people with more important issues.
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I have a sonos ARC and sound keeps cutting out for 1-2 seconds and then picks back up. My sonos was fine for about 1 week after purchasing but now the sound will cut out periodically. Here is my diagnostics number 103248445. How can I fix this issue?
I have the same issue. My diagnostic number is 1533580006.
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Hi, I have the same issue. A couple of days after installing the arc is cuts out every few seconds. The hdmi used is the one that came with the unit and my tv has earc (Samsung 90t). The only way to fix is to pull the unit off the wall and unplug and replug the power. This can’t be the solution and I need a fix that’s permanent. After day or so it repeats.
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As someone who is also experiencing this issue, unplugging the Arc, and plugging back in has been able to fix the issue for a little while (usually about a week). This cannot be the fix we are expected to continue to utilize for years to come.
I agree, this cannot be the fix. My cables are buried in a wall. No way I should pay $800 for something that requires me to unplug and plug back in. Please provide a software fix.
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I’m now getting this 2-3 times a week and its becoming annoying.
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I’m having the same issue with the arc. Keeps cutting in and out and I have taken the HDMI cable as suggested above. Never had this issue with the old playbar. Hopefully a firmware update will fix this issue. Most frustrating.
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+16Hi @Ben4550, thanks for the update. I appreciate you taking the time to submit the diagnostic report, Upon checking on the diagnostics report that you’ve sent, I can only see the Sonos Boost that is online, Kindly unplug for at least a minute, and replug it back in for all other Sonos products that you have so we can check if that will work.
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Already done that, no updates yet ……..
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I’m having this issue too. I pretty much have to power cycle the speaker every time i want to use it with my TV (the sounds works fine when just playing music). Has anyone been able to resolve this issue?
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