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Delorean937
Contributor I
December 4, 2020

Sonos Arc added but wont show up in system tab

So I just bought the ARC and it is something I’ve wanted for a while. I go through the Sonos app set up process and after adding my WiFi password I get the following message:
 


I am at a loss that it won’t come up and I can’t play music etc with the arc. I have a another Sonos device that works just fine no problems at all. I have followed the prompts per the app but still the same issue.

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    Ken_Griffiths
    Ken_Griffiths
    December 9, 2020

    That’s awesome thank you for the response. I’m wasting a lot to time after work trying to get this system to work and it’s very upsetting. I will give them a ring to see what I can do and I will report back. Thank you again 

    What router are you using?
    Does it have separate 2.4ghz/5ghz bands?

    Any other WiFi access points?

    Have you tried reserving the Sonos IP addresses in your DHCP reservation table - it sounds like a DHCP server issue to me (do you perhaps have more than one server on your local subnet?)

    Renz M
    Lyricist I
    February 6, 2021

    Any updates on this? I had the same issue before and unplugging/plugging the router used to work. Now It wont show on my app regardless of any method, including factory resetting and setting it up as a new device. 

    dillonjp
    Lyricist I
    May 7, 2021

    This is not a coincidence. There is clearly something wrong here. The fact that I have this exact same issue, the fact that there are other people here talking about it with the exact same symptoms, and the fact that here I am AGAIN at this thread because I’m currently struggling with it for a 3rd time in a 3 month period.. literally the worst product experience I’ve had. I’m a software developer, so I’m not a dummy, but its literally as if Sonos won’t even acknowledge there may be an issue here. Maybe it has to do with an ISP, specific router, router configuration, band steering (I have At&t, anyone else?) - I’m not sure but there needs to be some action on Sonos’ part to figure this out and why different people are having the same strange issue.  

    My Sonos system used to be my most loved piece of tech in my house, but not anymore. I was planning on getting 2 additional Arc’s soon, but seeing as this is happening to others with the Arc, I’ve decided not to. 

    We literally have an entire home of Sonos products - 6 Play:1’s, 2 Playbars, 2 Subs, a Sonos Beam, 2 Sonos Ones, a Sonos Move, and a Sonos Bridge. I’ve been a loyal customer for years. With all these products you can only imagine the sheer frustration of having to factory reset them all repeatedly. This is now the third time in a matter of 3 months that I’m having this exact same issue. Literally the most frustrating thing in the world. After hours of attempting to fix it each time, it may randomly work and stay working for awhile…. until it doesn't.

    For what its worth I’ve determined that no matter what you do, it doesn't matter. It is completely random. You have to continually factory reset all of your Sonos products, reset the app (or better yet delete it and re-download it), reset your wifi, literally the entire playbook of troubleshooting here, and only then will it RANDOMLY, just maybe, work. You’ll spend hours beating your head against the wall. You’ll be unable to pull the power cord out of your devices after having to do it so many times in a row.

    If you do magically get it to work, it may work fine for a month or so, but then one day you’ll come home and its no longer able to find any of your Sonos products on your wifi. I’ve literally wasted 3 days of my time on this same issue and it keeps happening.

    I used to be the biggest advocate for Sonos. I’ve sent them soooo many customers. But a year or two ago I started having random weird issues with my products with no explanation other than to keep trying to reset them. It sucks. When it works, it's great. But now with this issue repeatedly occurring I’m throwing in the towel. Unfortunately after wasting so many hours on trying to fix this crap, I’ll be switching to a new speaker company soon and will no longer be recommending Sonos to anyone. So disappointing.

      106rallye
      106rallye
      May 7, 2021

      Since you are not telling us anything about your wifi set up, helping you is not possible.

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