Ive had an amp, soundbar and surround speakers working fne in the lounge. The speakers did play full music when music was playing and auto switched to surround when the TV was on. all good. But now there is no music or surround coming form the speakers. They are connected as i can hear the tone when i change the amps volume. Ive tried disconnecting the surrounds and re connecting and it says they are - but no sound. any thoughts on what i’m missing? thanks in advance.
Userlevel 7
Try unplugging the sound bar from power for about a minute.
Thanks for the reply,
This is the system info. Not sure what the WiFi note means.
Moderator edit: Serial numbers redacted
Userlevel 7
+22
Did you by any chance disable the Arc’s radio? The radio it uses to connect to Surround and the Sub?
Sonos labeled that disable WiFi in the Controller which is confusing.
Userlevel 7
+17
The Arc is still on WM:1, which seems to say it is wifi connected. That in turn suggests WiFi is turned on on the Arc.
many thanks for the help. dm
Userlevel 7
+17
See https://support.sonos.com/article/check-if-sonos-is-in-a-wireless-or-wired-setup#
WM:3 means your surrounds cannot be found.
Userlevel 7
+22
Settings, Products, (pick the room) pick the Arc, look at the Connection option.
Remember:
Sonos labeled that disable WiFi in the Controller which is confusing.
Userlevel 7
+18
Hi
Welcome to the Sonos Community!
Sorry to hear of the issues you’ve had with your surrounds. Your Amp should not be reporting WM:3 - presently, only Era 100s or Era 300s should do that. If rebooting the Amp does not help (and as you’ve already tried removing surround and adding), I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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