Sonos Amp and 3rd party subwoofer issue


Userlevel 1
Hi!

I am having issues connecting my Sonos Amp (Black) to my Klipsch SW-311 10-Inch Subwoofer (or vice-versa). I currently have two Klipsch speakers and the Klipsch Subwoofer connected to the Sonos Amp. Both speakers play but I am getting no sound from the subwoofer. The subwoofer is connected to the sub port on the Sonos Amp and the LFE port on the sub. The sub plays when connected to my Yamaha system but doesn't play when connected to the Sonos Amp.

Is my sub's connection wrong? Will a sub with a built-in amp not work with the Sonos Amp? What am I doing wrong?

Help please...




Jale01

114 replies

Userlevel 7
Badge +17

System posted twice.

Userlevel 7
Badge +17

In your own thread the explanation for this is given by Melvimbe:

“I believe he wants the sub port on the amp enabled while the amp is in surround mode, so that he can use a 3rd party sub.

I don’t think you can conclude it’s an easy change, only disabled for marketing reasons though.  As it stands now the Arc/Beam is currently configured with or without a Sonos sub.  If no sub, then it plays the bass frequencies itself.  With sub, it sends bass to the sub and adjust it’s own speakers to no longer play those frequencies.  Now you’re talking about a 3rd scenario where the Arc/Beam needs to be told that the amp for surrounds has a sub attached to it, so it should adjust it’s on playback accordingly and send the L/R surround channels AND sub channel to the amp wirelessly.  Not sure that the amp is built to handle 3 channels of audio like that over wireless, and process it accordingly.  Maybe, but I certainly couldn’t conclude that it’s a trivial matter. 

Note, this is not the same as when a amp w/sub attached is playing music in a group situation.  The amp would receive the 2 stereo channels and extract the bass from that.  It can’t do that when it’s doing surround duty as the bass is a part of the front channels, not rear surround channels.”

 

Sonos Amp Feature Request | Sonos Community

 

 

Userlevel 3
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Is anyone still experiencing any of these issues after the update? I have a Polk HTS-10 connected to the Amp through the sub out RCA  output. It sounds great when the sub is first powered up; none of the volume issues that were initially reported in this thread. Once the sub goes into standby mode though, the Amp will not wake it up, even if I increase the volume to uncomfortable levels (50% or more). In the settings for the Amp I can see that it still senses a sub is attached. I can only get the sub working again by unplugging it from power and plugging back in. This happens with both the LFE input and R/L low-level inputs on the sub. It does not have high-level inputs and does not have an “always on” option, just auto detect or 12v trigger.

 

I’ve tested the sub with other components and they all wake it immediately from standby with no issues.

I am experiencing the same issue. The Amp will not wake the sub up after going on standby mode. Using KEF KC62 which I just bought……..

Userlevel 3
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My issue turned out to be with the subwoofer’s amplifier. All working now, except that at times I do need to turn the volume higher than I intend to listen at in order to wake up the sub. Really wish the Amp had a 12v trigger.

Hey there, jale01. While attempting to play audio to the Klipsch subwoofer, please submit a diagnostic report and reply here with the confirmation number. I'll be happy to take a closer look and point you in the right direction. The Sub Out of the back of the Amp is line level so it should work with no problem when plugged into the LFE port.

My Sonos amp subwoofer audio crashes the app when I click to adjust the subs audio settings. Android 12. Note 10+ 5G

Ordered a Sonos Amp two weeks ago, because my Connect:Amp broke down. 

I’m having a Cambridge Audio Minx X300 subwoofer that works perfectly fine with other systems but not with the Sonos Amp. 

I got it to work two times but it suddenly stopped working after a couple of hours, after both of the times. Now I can’t get it to work again. I have contacted the Sonos support and sent them a couple of diagnostics and they ask me the standard questions, like, “Is the cable connected?”, “Have you tried a different cable?”, “Have you set the Subwoofer to be Forced. ON?” etc. and I have tried all that they have asked, but sadly it wont work. 

So final verdict, I’m returning this miserably failed product.

It’s a shame that they happen’t been able solve this issue since 2019. 

So take my advice, don’t buy the Sonos Amp if you have a 3:rd party subwoofer.
 

Same problem as everyone else. Amp powers Polk speakers fine. Doesn’t do anything to a reliable and functional Bowers/Wilkins active sub. How do I fix this? 

Same problem as everyone else. Amp powers Polk speakers fine. Doesn’t do anything to a reliable and functional Bowers/Wilkins active sub. How do I fix this? 

Which B&W Sub is it?

ASW-3000

ASW-3000

Are you using the line-level connection?

Yes

Yes

Maybe there’s a fault - you could try connecting it at the speaker-level instead, as stated in its user-manual, or try a different cable - if no luck, then perhaps contact Sonos Support Staff via this LINK

Hope you manage to get it sorted.👍

So with all these issues I think the best solution is using your 3rd party subwoofer without the use of the sub port.

Connect the amp to the subwoofer via the speaker output to the subwoofer speaker input.

Then connect your speakers to your subwoofer via speaker output

This is used for amps without the subwoofer output possibility.

Any cons for this configuration? This shoud work IMHO for 2.1 and 4.1 So the fronts are connected to the subwoofer and the sub WILL work With wireless sonos surround speakers. IAm I missing something (considering to the ones whoa have speaker input AND speaker output on their subwoofer)

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