including turning off tv speakers, i just got arc and sub. set was a breeze but i did have to use the optical cable. set up went fine played tv ok, switched to spotify ok. in the evening turned on tv and sound was skipping. turned set off and next morning I did a reset, after reset tv (regular cable and streaming) and spotify working ok. turned everything off for awhile then played spotify for a few hours. Went to TV (stream and regular cable) and skipping restarted. does anyone know what is causing this?
Best answer by AirgetlamView original
Are you sure the optical cable is fully seated at both ends? Make sure connector is oriented correctly and push firmly. It should click into place.
yes the optical is properly seated and it plugs into the hdmi cable to the arc speaker.
Why did you need to use optical?
i have an older tv and it does not have hdmi arc.
Since you’re using optical, there’s a couple of fairly standard things that should be mentioned:
Hopefully, this helps. I’d be awfully tempted, the next time it occurs, to submit a system diagnostic within 10 minutes, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.