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Robbert's son
Contributor I
November 4, 2020

Samsung one remote not working with Sonos Playbar (incl Workaround)

Hello,

 

For two weeks now I am the proud owner of a Samsung Q95T TV

When I installed the Sonos playbar to work with the Samsung One remote I followed the following instructions → https://support.sonos.com/s/article/3444?language=en_US

This worked like a charm.

 

However suddenly today the One remote no longer communicated with the Playbar, no matter what I tried (followed the instructions again , did a hard reset of my playbar etc. ) nothing worked. 

 

After browsing through the community I found a workaround (Select Samsung as home cinema brand).

 

I am nit-picking here but what I do not like is when I now press volume up/down it says Samsung instead of Sonos and of course I can perfectly live with it

But I just want to know Why do I need to select Samsung as brand to get my Sonos to work. ?

 

--------- Workaround ----------

Instructions on Samsung TV:
Go to Settings -> Universal Remote -> New Device
Select Device Type: Home Theatre System
Select Brand: Samsung (instead of Sonos)
Select Home Cinema Configuration: Optical
Start "Power Test" and always hit "No" (unsuccessful) until the 4th power test, there select Yes (home theatre system turned on/off).

After this the Sonos Playbar can understand the IR commands emitted by the One Remote, without the One Connect box needing to be in line-of-sight.

Change remote on Sonos Playbar:
Start the Sonos App
Go to More -> Settings -> Room Settings-> Room with TV/Playbar -> TV -> Remote control setup

Follow on-screen instructions, you will have to learn Volume Up/Down and Mute.

----

#Shoutout to af2k for posting this Workarond at Community Post

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    27 replies

    Show previous replies
    User822082
    Lyricist I
    April 4, 2022

    Hi, same prob as above - playbar suddenly stopped working with samsung one remote - no 4th power test available after selecting “samsung home theater”, no 2nd power test on sonos, I am required to input model number instead...

    sw v1300 on Samsung UE55MU7005

    Anyone got an idea?

    Airgetlam
    Airgetlam
    April 4, 2022

    It’s been known in the past for updates to the TV’s OS (potentially without your knowledge) to change the Samsung One remote back from IR to Bluetooth. Have you gone through the recommended process for setting it back up?

    Bruce
    phxmrc
    Lyricist I
    July 2, 2022

    I had the same problem and the workaround fixed it. Thank you!!!

    Rocknride71
    Contributor I
    July 5, 2022

    Hi, same prob as above - playbar suddenly stopped working with samsung one remote - no 4th power test available after selecting “samsung home theater”, no 2nd power test on sonos, I am required to input model number instead...

    sw v1300 on Samsung UE55MU7005

    Anyone got an idea?

    Same problem here.  I was trying a year ago to get my remote to work w/ Sonos but was so frustrated and gave up.  I tried this but it didn’t work as I’m getting the same thing after the 3rd power test.  Model UN65MU8000.  Remote is working with the TV fine just won’t control the volume on Sonos.  I do have an older play bar so maybe that might be the issue?

    Airgetlam
    Airgetlam
    July 5, 2022

    If your using a PLAYBAR, the commands won’t carry backwards across the optical connection. You’d need to tell the remote to use IR, and not a ‘smart’ connection. Probably covered in the FAQ.

    Bruce
    kevin.wags
    Contributor I
    March 25, 2023

    Just wanted to express my gratitude. Been frustrated with the same issue for months and this solution worked for me. Cannot say thank you enough!!

    zperdue
    Lyricist I
    July 16, 2023

    Does anyone still have the same problem with the remote not controlling the volume? I have tried all suggested advice and the work around info and my remote still doesn’t work. Anyone come up with a secondary fix

    TV UN65MU8000

    kevin.wags
    Contributor I
    July 17, 2023

    This fix worked for me for a bit and then stopped working. I randomly found in a YouTube comment section that if you have the white oneremote (with solar cell on back) it is just consistently going to be an issue. The 2nd workaround was to buy an old black Samsung remote off Amazon for $12. This worked first try using the original sonos instructions and I didn’t have to program it to my Samsung tv, it picked up automatically. Linked here is what I bought:

     https://www.amazon.com/dp/B01M01J60Z

     

     

    zperdue
    Lyricist I
    July 17, 2023

    Kevin,

    i have the black remote that is pictured on the Sonos setup directions. My remote worked (following directions), for a hot minute but I reset the tv due to connectivity issues and the remote has not worked since. 
     

    I looked up the link you posted and that’s the remote I have. Thanks for the advice though.

    kevin.wags
    Contributor I
    July 17, 2023

    Not sure, but I think the reason this one works is because the remote doesn’t even have the Bluetooth connection like the newer Samsung remotes so it has to emit IR. Might be worth a shot and you can return it if it doesn’t work. This was driving me insane as I’m sure it is for you too, and this has been working for a couple months now no issues. 

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