Contributor I

Samsung one remote not working with Sonos Playbar (incl Workaround)

27 replies
28053 views

Hello,

For two weeks now I am the proud owner of a Samsung Q95T TV

When I installed the Sonos playbar to work with the Samsung One remote I followed the following instructions → https://support.sonos.com/s/article/3444?language=en_US

This worked like a charm.

However suddenly today the One remote no longer communicated with the Playbar, no matter what I tried (followed the instructions again , did a hard reset of my playbar etc. ) nothing worked.

After browsing through the community I found a workaround (Select Samsung as home cinema brand).

I am nit-picking here but what I do not like is when I now press volume up/down it says Samsung instead of Sonos and of course I can perfectly live with it

But I just want to know Why do I need to select Samsung as brand to get my Sonos to work. ?

--------- Workaround ----------

Instructions on Samsung TV:
Go to Settings -> Universal Remote -> New Device
Select Device Type: Home Theatre System
Select Brand: Samsung (instead of Sonos)
Select Home Cinema Configuration: Optical
Start "Power Test" and always hit "No" (unsuccessful) until the 4th power test, there select Yes (home theatre system turned on/off).

After this the Sonos Playbar can understand the IR commands emitted by the One Remote, without the One Connect box needing to be in line-of-sight.

Change remote on Sonos Playbar:
Start the Sonos App
Go to More -> Settings -> Room Settings-> Room with TV/Playbar -> TV -> Remote control setup

Follow on-screen instructions, you will have to learn Volume Up/Down and Mute.

----

#Shoutout to af2k for posting this Workarond at Community Post

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Mark P

Retired Sonos Staff

Hi @Robbert's son.

Welcome, thank you for reaching out to Sonos Community and Sharing your workaround.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

I

Ignasi

Lyricist I

Crazy!

It felt like I was typing in a gamboy cheat code XD, but it worked!.

Thank you!

M

Maurerl

Lyricist I

Work like a charm. Thank You !

J

jkuzmick

Lyricist I

Amazing! Thank you!

T

TeamGB

Lyricist I

You sir, are a genius!

Thank you for figuring it out and for sharing.

N

NotanAVexpert

Lyricist I

Oh gosh thank you for posting. Been trying to figure out for six months. Sonos Support had no clue. For me, had to select Samsung and go through the four tests (not one, two or three - but the fourth), and then the Sonos remote setup (volume + push) and it finally worked.

Z

Zorrodude

Lyricist I

Awesome!
I almost gave up before I read your workaround.
I have a Samsung 65RU7475.

Seems like the 4 times trick did the magic.
SW is fun almost everytime ;)

Big thanks!

L

lancejennings

Lyricist I

Wow! Been messing with my Samsung Qn90a TV for 3 days. This worked!!

A

ajhoward220

Lyricist I

I followed the steps, however after the 3rd attempt to do the Power Test, my TV automatically goes to a screen to “Search for Model Number”. So I don’t have the option to get to the 4th attempt. I tried to set up the remote on the Sonos app at this point, but still no luck. Any other suggestions?

For reference, my Samsung TV is UHD 4K MU8000 Series 8

R

Rlanenga

Lyricist I

I followed the steps, however after the 3rd attempt to do the Power Test, my TV automatically goes to a screen to “Search for Model Number”. So I don’t have the option to get to the 4th attempt. I tried to set up the remote on the Sonos app at this point, but still no luck. Any other suggestions?

For reference, my Samsung TV is UHD 4K MU8000 Series 8

Mine is doing the same thing. Funny thing is this workaround succeeded for me about a year ago…..now remote stopped working and I can’t get to the 4th attempt now.

Show more replies

Sign up

Login to the community