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Samsung JS/JU Model TVs Audio Issue with PLAYBAR



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Finally removed the HDMI switch today, but it also coincided with a switch from Uverse to DirecTV. I hope there aren't too many variables at play, but I should have some more real-work experiences by the end of the week.
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So far so good with the new Samsung firmware update.
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I'm still getting dropouts, but not nearly as bad as before. I haven't had much time at home to actually see what programs are causing issues, but plan on doing a full sweep with PS4, Netflix, etc..... this weekend
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The firmware doesn't fix the problem it just reduces the frequency of drop outs.
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Hello! I live in Switzerland and still have the 1452. No new firmware available...
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This morning my TV installed 1460. Didn't have time to really listen and see if it fixes the now-less-often dropouts. Will follow up this weekend when I have more time with it.
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This morning my TV installed 1460. Didn't have time to really listen and see if it fixes the now-less-often dropouts. Will follow up this weekend when I have more time with it.



1460 seems to have helped. I maybe had 1 dropout every 2 hours this weekend.
I am having the same audio dropout issue but with Samsung's new line of tv's, The KU series. Is there any way for you guys to confirm if Samsung plans on rolling out the same update?
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The update doesn't fix the problem, it just decreases the frequency of the dropouts. I'm buying a new TV for a guest bedroom in my house and although I love Samsung TV's I'm going to purchase a Sony. I hope that I dont have the same problem.
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I am having the same audio dropout issue but with Samsung's new line of tv's, The KU series. Is there any way for you guys to confirm if Samsung plans on rolling out the same update?



I believe these ones are being looked into right now too, I don't have specifics if the update will work for those with trouble or if a new one is being wrapped together for them. I'll look into it a bit more and will let you know if we have any further details from Samsung. You may want to reach out to them as well if you haven't, they probably have more specifics.





The update doesn't fix the problem, it just decreases the frequency of the dropouts. I'm buying a new TV for a guest bedroom in my house and although I love Samsung TV's I'm going to purchase a Sony. I hope that I dont have the same problem.



It should resolve the issue entirely from the testing we've done. Which model TV are you working with and what firmware?



There aren't any similar known issues with Sony TVs, or any other manufacturer for that matter.
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UN60JS7000FXZA



That's my Samsung. Currently on 1460 firmware. It only seems to drop when I do something like press Guide for DirectTV. Still haven't fully troubleshot when it happens, though.
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UN60JS7000FXZA



That's my Samsung. Currently on 1460 firmware. It only seems to drop when I do something like press Guide for DirectTV. Still haven't fully troubleshot when it happens, though.




Thanks, I'll pass it on to the team for you. Let us know if you notice any other correlation. It's possible that the cutout happens when the TV has to do a lot of processing and it skips out on audio due to the strain, but that's just speculation.
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Hi is there any way of getting the 1455 update in the UK for Samsung js8500? My tv shows 1452 and no option to update.
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Hi is there any way of getting the 1455 update in the UK for Samsung js8500? My tv shows 1452 and no option to update.



We don't have a way to distribute that update unfortunately. You could reach out to Samsung and ask, but otherwise you'll need to wait until it's available for your region and TV.
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Oh yeah sorry I didn't mean "when is Sonos going to do an update for my Samsung tv" you guys are good but not that good haha. I was just wondering if anyone in the UK had this update.
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Oh yeah sorry I didn't mean "when is Sonos going to do an update for my Samsung tv" you guys are good but not that good haha. I was just wondering if anyone in the UK had this update.



Samsung are now up to firmware version 1460 for the JS series. It's available to download from the Samsung website. I installed it a few days ago on my 55JS9000 and so far have had no sound drop outs. Fingers crossed it stays that way
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How do I update my tv from the website though? I've checked for updates in the tv itself and it says it's up to date.
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How do I update my tv from the website though? I've checked for updates in the tv itself and it says it's up to date.



Go to the support section of the Samsung website. Put in your TV model. There you'll find the latest firmware version for your TV (1460). Download the file to a USB stick. The file is approx 1.6 gig in size. Plug the USB drive into your TV and follow the intructions that are on the website. It's really easy. Takes about 2 mins to update.
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Ah brilliant thank you for the help. I'll do this over next couple of days
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Will that firmware update give me full 5.1 surround sound via my sonos set up? (Playbar, sub and 2 play 1s)
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Hey Ryan, I have the Samsung UN55JS7000 Firmware 1460
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Will that firmware update give me full 5.1 surround sound via my sonos set up? (Playbar, sub and 2 play 1s)



Your current firmware will give you full 5.1 surround sound via your Sonos set up ... the 1460 firmware update merely fixes the sound drop outs that were associated with the JS models
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Ah I see. Thank you. I'm not very 'techy' didn't think I was going to get 5.1 sound as my Sonos app is telling me it's receiving a stereo input from my tv.
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I've upgraded to 1460 yesterday (Samsung TV UE75JU6470).

Unfortunately, there are still dropout, but less frequently - about one every 10 minutes 😞.
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Exactly PabloPaul. The update just reduces the frequency of the drop outs. I have the same issue.