Retired Sonos Staff

Answered

Samsung JS/JU Model TVs Audio Issue with PLAYBAR

213 replies
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We've determined there to be an issue with Dolby Digital playback devices (including the Sonos PLAYBAR) and Samsung televisions in the JS and JU series. An example of a TV model number of this line would be the Samsung UN55JS8500. The optical output from these televisions doesn't pass a consistent signal to devices wired in through that connection. This could present when you're watching any Dolby Digital content through the TV's optical connection.

As a workaround if you're using one of these TVs, you can set the output of the TV to PCM (Stereo). There isn't any issue currently with that TV streaming stereo content to the PLAYBAR through the optical. Otherwise, you can look into using a different device. Some suggestions for setups and community recommended devices can be found here on our megathread.

We are working with Samsung on this issue, but there isn't currently a timeframe for a resolution. We'll update you as soon as there are any further details.

Because of the nature of this issue, we've added these televisions to our PLAYBAR Compatibility page which can be found here.

Samsung

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Ryan SAnswer

Retired Sonos Staff

Hi everyone,

We've been testing the firmware of these TVs with some of you and have verified that the Dolby handling issues of the past with these TVs have come back as of software version 1510. We're going to work with Samsung to see about sorting out the issue, but we've been able to replicate the cut out issues on both Sonos hardware and other soundbars too. The PLAYBAR has gotten better at handling poor audio signals in recent updates, so this issue is less noticeable than before, but it's happening.

You can verify the installed firmware version by pressing the MENU/123 button on the remote, then selecting Menu, Support, and then highlight Software Update.

For workarounds, while they sort out the firmware, you can either bypass the audio coming from those JS/JU model TVs by plugging your Sonos directly into the source, or an HDMI switcher, or go into the TV settings and set the audio format to PCM instead of Dolby Digital.

I'll let you know here when we've gotten confirmation that the software has been updated.

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ac921ol

Avid Contributor I

So before I buy a playbar, will I have issues with my TV which is, UN65JU6700

I have a samsung soundbar, which the only really issue is, sometimes it doesnt turn on when I turn on my tv, which is no real problem from what some of you are having.

L

LeftMyWallet

Trending Lyricist I

So before I buy a playbar, will I have issues with my TV which is, UN65JU6700

I have a samsung soundbar, which the only really issue is, sometimes it doesnt turn on when I turn on my tv, which is no real problem from what some of you are having.

YES YOU WILL HAVE PROBLEMS. It's not huge, but having the audio drop out occasionally for a $700 soundbar is unacceptable.

Sonos sounds great.

Doesn't work so good.

Hell, my Sonos app on my iphone is so hit and miss....... Nothing like having the music blasting, want to turn it down, and suddenly the app refuses to respond or loses some of the speakers in the house....

grumble, grumble

L

LeftMyWallet

Trending Lyricist I

Firmware 1464 loaded this morning. Will see if it does anything.....

Still getting dropouts.

Airgetlam

Leftmywallet,

I wish I could help you. I've got two Vizio TVs, both connected to Playbars, and I don't experience any dropouts whatsoever. I'm guessing it is the implementation of your TV manufacturer for the optical out codec that is the problem, which you seem to be working on by installing new firmware to the TV.

As to your music playing issues using the Sonos, I'd bet that some of your speakers have duplicated IP addresses with other devices in your home. There are many threads out there on how to reboot your wifi system to help deal with that issue. To be honest, the one I finally defaulted to, as a result of the fact that there were devices that I couldn't power down, was assigning static IPs to each speaker. Worked like a charm!

Best of luck. A functioning system is absolutely amazing, and lovely to listen to.

Bruce

L

LeftMyWallet

Trending Lyricist I

It's a known bug with Samsung passing "dirty" signal over optical. Sonos freaks out and drops audio. Hence the subject of this thread.

I actually just redid my wifi network and all routers are now hardwired via ethernet. Sonos music/app is much more stable.

A

ac921ol

Avid Contributor I

So a friend finally told me 45% off on sonos, and I'm about to bite the bullet, then I saw this thread.

My equipment
Samsung UN65JU6700FXZA
Samsung playbar with wireless sub
Verizon fios

My plan was to use my two play 1's as rear speakers and use a playbar and sub and get rid of my current setup.

Now it seems like that would be a bad idea since there seems to be issues and no end in sight.

Thoughts?

N

nortlov

Does the dropout issue still exist on the KS series of Samsung televisions?

M

mike_109

Contributor I

I'm experiencing this on a UN55KU6300 as soon as I put Dolby Digital on as well, most fresh FW. The Connect with wired surrounds not getting much use. 😞

inopinatus

Prominent Collaborator I

Does the dropout issue still exist on the KS series of Samsung televisions?

I have a KS9000 and do not experience this issue.

uncooked meat prior to state vector collapse

J

jamiehynds

Contributor I

Anyone notice an increase in dropouts with the release of Sonos 7.0 update? My JU6400 was working perfectly after I updated to the latest Samsung firmware, but after updating to Sonos 7.0 yesterday there was a huge increase on dropouts - they were happening every few minutes.

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