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Samsung Frame TV and Sonos audio

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Hello - I recognize there’s been some discussion about this here, but not recently. I am favoring the purchase of a 2020 Samsung Frame TV. But, have seen quite a bit of discussion about audio / sync issues with this particular TV (and other Samsungs). I am wondering if there are any folks who can cite clean, issue-free audio using a playbar The Samsung frame. Thanks in advance!

Samsung Frame

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AjTrek1Answer

Hi @CarsonPlower

The only way I’ve read to correct the problem for any TV is to send Audio direct from the source to the Playbar and Playbase via optical or HDMI to Beam and Sonos Amp. The video would be sent to TV via HDMI. *

You would need a device similar to the one in the link (HDMI/Optical Audio Extractor):

https://www.amazon.com/iArkPower-Optical-Extractor-Splitter-Supports/dp/B01K7BZ1XC/ref=sr_1_10?crid=9XNUBVPYQXCQ&dchild=1&keywords=hdmi+optical+audio+extractor&qid=1585746500&sprefix=hdmi+optical%2Caps%2C157&sr=8-10

* There is also a HDMI/Optical adapter available for Beam (included) and Sonos Amp (optional purchase) via Sonos.

Together Everyone Achieves More = T.E.A.M.

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M

medina24

Contributor I

I recently purchased a Samsung Frame TV and currently have a sonos playbar connected via optical cable. When I spoke with Samsung they said the only way to control the volume with the remote is to use a HDMI port which isnt available on the playbar. If your considering a Samsung TV with Sonos just keep in mind you will need do a workaround HDMI Extractor or universal remote. I would suggest selecting another type of TV.

6 months ago, I purchased the Samsung Frame 65 and had the exact EARC issues listed above. Last week I purchased the 75 inch Frame and the EARC works right out of the box. It automatically recognized and connected the arc as well. Both are 2020 models, not sure what has changed. The 65 inch still has the issue. Pic below shows EARC enabled and yes I can hear the awesome sound.

Will you update us if you get the 65” working? I was planning on buying a 65” 2020 Frame, but am hesitant since I just got a Sonos ARC.

I have the 65’ Samsung Frame and I cant get it to work with the Sonos Beam. Keeps saying that the HDMI ARC is not detected. Please share if you were able to get it to work.

C

cysurvivor

Lyricist I

Can anybody confirm if this issue is present when using the Sonos Amp connected to the Samsung Frame? We are undergoing a remodel and purchased the Sonos Amp with bookshelf speakers to pair with the Frame. I won’t be able to test it out for another few weeks, but would like to anticipate if I may have to return the amp for something else. Thanks

Y

YapStar

Lyricist II

I recently purchased a Samsung Frame TV and currently have a sonos playbar connected via optical cable. When I spoke with Samsung they said the only way to control the volume with the remote is to use a HDMI port which isnt available on the playbar. If your considering a Samsung TV with Sonos just keep in mind you will need do a workaround HDMI Extractor or universal remote. I would suggest selecting another type of TV.

6 months ago, I purchased the Samsung Frame 65 and had the exact EARC issues listed above. Last week I purchased the 75 inch Frame and the EARC works right out of the box. It automatically recognized and connected the arc as well. Both are 2020 models, not sure what has changed. The 65 inch still has the issue. Pic below shows EARC enabled and yes I can hear the awesome sound.

Will you update us if you get the 65” working? I was planning on buying a 65” 2020 Frame, but am hesitant since I just got a Sonos ARC.

I have the 65’ Samsung Frame and I cant get it to work with the Sonos Beam. Keeps saying that the HDMI ARC is not detected. Please share if you were able to get it to work.

I just set mine up and had issues and then I switched off TV and Arc and setup everything again and for some bizarre reason it works now. Around 2 days now with switching off overnight. Have my Arc connected with Ethernet and bought a separate cable which is the Belkin high speed one instead of one in the Sonos box. Fingers crossed it continues to work.

G

GoCoDad

Lyricist I

I recently purchased a Samsung Frame TV and currently have a sonos playbar connected via optical cable. When I spoke with Samsung they said the only way to control the volume with the remote is to use a HDMI port which isnt available on the playbar. If your considering a Samsung TV with Sonos just keep in mind you will need do a workaround HDMI Extractor or universal remote. I would suggest selecting another type of TV.

6 months ago, I purchased the Samsung Frame 65 and had the exact EARC issues listed above. Last week I purchased the 75 inch Frame and the EARC works right out of the box. It automatically recognized and connected the arc as well. Both are 2020 models, not sure what has changed. The 65 inch still has the issue. Pic below shows EARC enabled and yes I can hear the awesome sound.

Will you update us if you get the 65” working? I was planning on buying a 65” 2020 Frame, but am hesitant since I just got a Sonos ARC.

I have the 65’ Samsung Frame and I cant get it to work with the Sonos Beam. Keeps saying that the HDMI ARC is not detected. Please share if you were able to get it to work.

I just set mine up and had issues and then I switched off TV and Arc and setup everything again and for some bizarre reason it works now. Around 2 days now with switching off overnight. Have my Arc connected with Ethernet and bought a separate cable which is the Belkin high speed one instead of one in the Sonos box. Fingers crossed it continues to work.

Same issue here, with the 55” 2020 Frame. When I plug in the optical adapter, the TV recognizes that the cable is in, but then tells me that no speaker is found. I guess what I’m seeing is that I need to reset the TV and Beam and try installation all over again? Or are there any other recommendations?

C

Cosimo F

Lyricist III

Hello - I recognize there’s been some discussion about this here, but not recently. I am favoring the purchase of a 2020 Samsung Frame TV. But, have seen quite a bit of discussion about audio / sync issues with this particular TV (and other Samsungs). I am wondering if there are any folks who can cite clean, issue-free audio using a playbar The Samsung frame. Thanks in advance!

But you lose Atmos. That’s part the reason for why I bought the product—eArc and Atmos.

M

mlesee

Lyricist I

I’ve finally figured out how to fix this!

The remote does not produce IR itself if you follow the standard Samsung universal remote instructions along with the Sonos connection instructions.

what the unit actually does, is it sends a signal to the One Connect (Bluetooth I think, NOT IR) and then the one connect transmits an IR signal to the remote then to the Sonos. So the remote is acting as a receiver/transmitter. You need line of site with this. This is why the Sonos only works when the cabinet is open with the one connect visible.

this is how you trick the remote into producing an IR signal directly to the Sonos. Found this on the Samsung forum:

“Go through the steps - start-- set up new device for home theater-- search Sonos and select-- Power test * this is where you want to answer "no" to the first "did this power off your device" question... on the second test answer "yes"... this should swap the IR to be sent from the remote and allow you to control the sound bar.”

hurrah!!!

would be great if Samsung made it more obvious how to get the remote to actually transmit IR.

106rallye

I do not think the remote will be used as a “middle man". My reasoning is the One Connect box sends the ir-signal. This would mean there has to be (some) line of sight between the One Connect box and the device you want to command - instead of a line of sight between the remote and the device you want to command. This would seem more logical to me: why add the extra complication by using the remote to send the ir-signal?

I cannot be completely sure of this: the One Connect box commands my TV-provider's set top box. Both are next to eachother in the same cabinet, but behind cloth, so there almost always a direct line of sight to my remote too.

Here's my set up (Samsung QE65Q90):

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