Samsung Frame TV and Sonos audio

Hey @CarsonPlower did you end up going forward with the tv and have any feedback? I’m considering the 2020 75”. Thanks!

I recently purchased a Samsung Frame TV and currently have a sonos playbar connected via optical cable. When I spoke with Samsung they said the only way to control the volume with the remote is to use a HDMI port which isnt available on the playbar. If your considering a Samsung TV with Sonos just keep in mind you will need do a workaround HDMI Extractor or universal remote. I would suggest selecting another type of TV.

Hello, i juste baught a Frame 2020. I have a play-back.

i understand that i have to use the optical cable, but i understand that i won't be able to  change volume with the remonte control.

question : does anyone try to reduce volume of the sonos/tv by asking Alexa to do it ?

6 months ago, I purchased the Samsung Frame 65 and had the exact EARC issues listed above.  Last week I purchased the 75 inch Frame and the EARC works right out of the box.  It automatically recognized and connected the arc as well.  Both are 2020 models, not sure what has changed.  The 65 inch still has the issue.  Pic below shows EARC enabled and yes I can hear the awesome sound.

6 months ago, I purchased the Samsung Frame 65 and had the exact EARC issues listed above.  Last week I purchased the 75 inch Frame and the EARC works right out of the box.  It automatically recognized and connected the arc as well.  Both are 2020 models, not sure what has changed.  The 65 inch still has the issue.  Pic below shows EARC enabled and yes I can hear the awesome sound.

 

Will you update us if you get the 65” working? I was planning on buying a 65” 2020 Frame, but am hesitant since I just got a Sonos ARC.

6 months ago, I purchased the Samsung Frame 65 and had the exact EARC issues listed above.  Last week I purchased the 75 inch Frame and the EARC works right out of the box.  It automatically recognized and connected the arc as well.  Both are 2020 models, not sure what has changed.  The 65 inch still has the issue.  Pic below shows EARC enabled and yes I can hear the awesome sound.

 

I recently purchased the 65 inch The Frame along with a Sonos ARC.  Day 1 it worked fine, no issues at all. TV recognized the ARC, Alexa worked, all was good. 2 days ago I turned on the TV and had a couple of issues. First Disney+ would not stream video or audio. The app worked in that it connected to the service but no content was delivered to the TV. Other services streamed just fine.

When I finally got Disney+ streaming video, the audio would cut in and out repeatedly so much that it was unwatchable. I played around with the audio settings on the TV and settled on turning HDMI e-Arc off, instead of Auto and setting the Digital Output to PCM. This seemed to work as I was able to watch an episode of The Mandalorian. 

The next morning I got up and opened up Samsung TV to a news channel and had the intermittent audio problem again. One symptom that I noticed is that the “source” for Audio would alternate between HDMI and HDMI e-Arc. This time when I turned e-Arc off and set the Digital Output to PCM, it had no effect. 

I eventually reset the ARC and rediscovered it. That all worked fine, again, and now I have sound back. The e-Arc and Digital Output settings (under Expert Settings) are now set back to Auto. 

So, I don’t know how it is I got it working again but there seems to be something that causes the TV to think that the connection to the ARC isn’t e-Arc. I can’t tell if that’s a TV or ARC issue. Resetting the ARC seemed to resolve the issue for now. Let’s hope it was a transient error.

 

I too am having e-arc audio issues with a Samsung 2020 55 inch Frame TV and the Sonos Arc, I would advise everyone thinking of purchasing a sonos ARC sound bar  not to waste their money, as it has been months of nightmare technical issues and a complete waste of money buying the Arc. If you purchase a sound bar you expect it to work with any TV capable of outputting sound via the e-arc function, especially a NEW model TV.  And the poor excuse from Sonos that they are aware of the issue is not good enough. They either need to fix the issue with Samsung compatibility immediately (THE ISSUE HAS BEEN GOING ON FOR MONTHS AND GETTING WORSE) or withdraw the Arc from sale and issue refunds to all customer that have purchased the product that is basically not fit for purpose. I will be contacting trading standards if they do not replace the unit for a working model or fix the issue within the next few weeks, since the last Samsung firmware update, the issues have got even worse, and the arc is even more unstable. Sonos need to be working harder than they are to fix the incompatibly problems they have with using the Arc with a Samsung TV , but not stalling and making excuses. The Sound Bar is faulty whilst the incompatibility issue is causing the problems. SO FIX YOUR FAULTY SOUND BAR BEFORE YOU LOSE YOUR CUTOMERS. (I have  been a customer of Sonos since they started nearly 20 years ago, But I will NEVER buy another Sonos product if they dot not sort this issue ASAP)

If you have a Frame TV 2020 Model, DO NOT BUY A Sonos Arc SOUNDBAR, THEY ARE NOT COMPATIBLE. AND SONOS SEEM TO DO NOTHING TO RESOLVE THE ISSUE APART FROM PLACING THE BLAME ON SAMSUNG

Not entirely true. I have a Samsung The Frame and a Sonos. I have had a couple of times where sound would cut out but only twice and the rest of the time they have worked fine together. It’s definitely not 100% reliable but I was able to restore sound pretty quickly in both instances. 

In my case the problem does look like a Samsung issue. The sound output toggles between e-Arc and plain HDMI. I don’t know what the Sonos would be doing to cause that to happen since that is a setting on the Samsung. Hopefully they will figure it out. For now, it’s working and if it does get worse you can bet I’ll be on Sonos and Samsung like stink on poop. 

If I was you I would get in touch now, as it will get worse, my problems are getting more frequent, The fact that both Sonos and Samsung know of the issue and have known for months, but have still not rectified the problem is the most concerning. Sonos only tell customers after the purchase and after you experience problems with the e-arc incompatibility this  is a breach of trading standards . They need to work with Samsung to fix this issue of take the arc of sale until the issue is repaired . I have had to inform Sonos I want my issue escalated as every time I contact them I am fobbed off with excuses  and get knowwhere with them  to rectify if problem .