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Contributor I
Feb 1, 2018 2:16 PM UTC
Answered

Rear surround not working when playing music

Hello,

I have a playbar, sub and two play 1 As rear surround. The play 1’s work when the TV is on however they are not working when playing music through the playbar from the app.

On the older version of the app there was a setting under room settings to have the surrounds on when playing music from the app. This appears to have disappeared... any ideas?
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melvimbe
melvimbeAnswer
Nov 9, 2018 5:30 PM UTC
I don't think the option is available from the desktop anymore, but it certainly is available from the mobile app.
Danny

16 replies

Trending Lyricist I
Nov 9, 2018 6:09 PM UTC
I have the same problem. Some of the options previously available have disappeared from Settings so I am unable to make any adjustments to the volume of the rear speakers in a Dolby 5.0 setup with a Sonos Beam and two Play Ones. Some sort of software glitch I guess...
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Chris
Lead Maestro
Nov 9, 2018 6:15 PM UTC
What is controller version saying in about.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Chris
Lead Maestro
Nov 9, 2018 6:16 PM UTC
And what operating system are you running. Some older devices are limited.
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Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Trending Lyricist I
Nov 9, 2018 10:19 PM UTC
Same system as yesterday when it was working.
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Lyricist III
Nov 9, 2018 11:00 PM UTC
Alrighty, I updated my phone and nothing changed, reinstalled my app, nothing changed, then restarted and tuned the room again (may not have needed to do that) and presto, it’s back.

Thanks for the help, the restart wins.
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Trending Lyricist I
Nov 10, 2018 8:56 AM UTC
Tried a reinstall and restart on my iPad. No joy. I'll contact the help desk.
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