Contributor I

Answered

Rear surround not working when playing music

16 replies
4551 views

Hello,

I have a playbar, sub and two play 1 As rear surround. The play 1’s work when the TV is on however they are not working when playing music through the playbar from the app.

On the older version of the app there was a setting under room settings to have the surrounds on when playing music from the app. This appears to have disappeared... any ideas?

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melvimbeAnswer

I don't think the option is available from the desktop anymore, but it certainly is available from the mobile app.

Danny

Chris

Lead Maestro

Yes you need to make sure they are set to FULL mode.

go to settings>Room settings>playbar>Advanced Audio>Surround Settings ... set Music Playback option from Ambient to Full.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

I

icopythat

Lyricist III

I am having the same problem. What Chris suggested is no longer an option. Please return this function.

V

vazandrew

Enthusiast I

Yes, it is still an option.

Chris

Lead Maestro

It has not been removed. It is there. Not sure why you think it is not.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

melvimbeAnswer

I don't think the option is available from the desktop anymore, but it certainly is available from the mobile app.

Danny

Chris

Lead Maestro

I know. I thought maybe it was one of thendesktop guys who like to come in threads and go “I can’t find an option” “oh I can do that on desktop”... proceed in blasting Sonos for their entertainment”

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

I

icopythat

Lyricist III

Take it easy guys. Following your steps (where it was before) it no long exits as an option.

I

icopythat

Lyricist III

And the screen before in the options to show that it does have surround

Chris

Lead Maestro

What happens if you reboot speakers. Make sure on latest version.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

jgatie

I would submit a diagnostic and post the reference number here. Something is not right.

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