Skip to main content
Rossjw89
Contributor I
February 1, 2018
Answered

Rear surround not working when playing music

Hello,

I have a playbar, sub and two play 1 As rear surround. The play 1’s work when the TV is on however they are not working when playing music through the playbar from the app.

On the older version of the app there was a setting under room settings to have the surrounds on when playing music from the app. This appears to have disappeared... any ideas?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
melvimbe
melvimbeAnswer
November 9, 2018
I don't think the option is available from the desktop anymore, but it certainly is available from the mobile app.
Danny
View in thread

16 replies

Show previous replies
Zigzag2
Trending Lyricist I
November 9, 2018
I have the same problem. Some of the options previously available have disappeared from Settings so I am unable to make any adjustments to the volume of the rear speakers in a Dolby 5.0 setup with a Sonos Beam and two Play Ones. Some sort of software glitch I guess...
Chris
Chris
Lead Maestro
November 9, 2018
What is controller version saying in about.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Chris
Chris
Lead Maestro
November 9, 2018
And what operating system are you running. Some older devices are limited.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Zigzag2
Trending Lyricist I
November 9, 2018
Same system as yesterday when it was working.
icopythat
Lyricist III
November 9, 2018
Alrighty, I updated my phone and nothing changed, reinstalled my app, nothing changed, then restarted and tuned the room again (may not have needed to do that) and presto, it’s back.

Thanks for the help, the restart wins.
Zigzag2
Trending Lyricist I
November 10, 2018
Tried a reinstall and restart on my iPad. No joy. I'll contact the help desk.
Terms & ConditionsAccessibility statement