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connquest
Contributor I
November 9, 2019
Answered

Random volume increase

Volume on TV setup with sub, playbar, and two ones are randomly increasing the volume when playing music. Has not happened when watching TV. Random volume increase is random, but when it happens a song is playing and the volume will jump up. It will often jump up again to the point it is extremely loud. Resulting in just 

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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      November 15, 2019

      I’m making the rounds to the threads, but if you’re having this issue and you’re using an Android phone, there’s a new Spotify app for Android available today, version 8.5.32.889, which should resolve the volume ramping up when using Spotify direct control. If you’ve been having this issue, please make sure to update your Spotify app and test it out.

      If it’s still giving you trouble, let us know!

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      November 15, 2019

      I’m making the rounds to the threads, but if you’re having this issue and you’re using an Android phone, there’s a new Spotify app for Android available today, version 8.5.32.889, which should resolve the volume ramping up when using Spotify direct control. If you’ve been having this issue, please make sure to update your Spotify app and test it out.

      If it’s still giving you trouble, let us know!

      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        boudrd
        Lyricist I
        November 16, 2019

        All,

        Does the volume indication appear on any of these TVs with the Beam?

        Walter H.
        Lyricist I
        February 4, 2020

        I am having the same problem with a recently purchased Sonos One, and I don’t even use the Spotify app, or have it installed. It was raising the volume on its own when I opened a nearby door; but it’s also raised the volume without that happening. It only raises one of several grouped speakers. Disabling the touch controls in the app did not stop it.

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