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rrneher
Contributor I
September 30, 2017
Answered

Problems with the home theater system

I have a problem with my home theater systems (surround sound) when I hear the music or i play the tv, sometimes my surround sound goes off, and after 20 or 30 second it comes back. I don’t like that and I want to know what i have to do to fix that problem with my surround sound. Help me please and thanks!
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    Nukeproof MegaAnswer
    Trending Lyricist I
    September 30, 2017
    Few questions, how are you connecting to your TV / Satellite/ Cable devise and what do you have connected? I.e. 1 x Playbar 2 x Play1? These are questions that need to be answered before any advice can be given.
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    7 replies

    Nukeproof MegaAnswer
    Trending Lyricist I
    September 30, 2017
    Few questions, how are you connecting to your TV / Satellite/ Cable devise and what do you have connected? I.e. 1 x Playbar 2 x Play1? These are questions that need to be answered before any advice can be given.
    lewisc
    lewisc
    Headliner I
    September 30, 2017
    Also when does the sound typically turn off? when the input is low / high?
    Authorised Sonos Installer
    rrneherAuthor
    Contributor I
    September 30, 2017
    My home theater (playbase, sub, 2 play 3) is connected to my tv, my tv is connected with my xbox and that’s it.
    But i have the same problem when i hear music with Spotify, so I don’t know what’s the problem. I don’t think its the tv, I think is a problem with the sonos’s system or with the software.
    You can help me? You had the same problem before?
    rrneherAuthor
    Contributor I
    September 30, 2017
    When the sound is high it’s worst, sometimes i hear music regular not to high and I don’t have problems, but when I put the volume high it start to turn off.
    But the only problem it’s with the two play 3 (surround sound) because the playbase and the sub don’t have any problem, they always keep sounding.
    My only problem it’s with the surround sound!
    Nukeproof Mega
    Trending Lyricist I
    September 30, 2017
    As a start I would start by removing the Play3 and re-adding them and then running the Trueplay again, do that and see how you get on?
      rrneherAuthor
      Contributor I
      October 1, 2017
      Ok, I did it yesterday and until now it was not turned off! What do you think? That was the problem?
      JennieMerritt
      JennieMerritt
      Lyricist I
      December 2, 2017
      Hello!! @rrneher
      Sometimes this happens because you bought poor quality of equipment or because you crossed different makes of speakers which can result in voice match failures, but many times the problems can be easily rectified by yourself. If you cannot solve it, I think you should look out for some professional electricians who can repair or fix the issue. Last month I had also dealt with the same issue, so I had consulted some electricians in Chester Springs PA area, where they had fixed the home theater wire properly.
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