Please add support for DTS for the Sonos Playbar.

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OMG, this way to treat customers of a fairly high ranked brand is nothing but a disaster.

SONOS were pioneers in streaming at the time when no other solutions worked sufficiently good. Now you are being taken over by more or less the rest of the market  what the compatibility is concerned because of some stubborn decision at management level.

Maybe it is time to sell out the rest of my SONOS stuff at home, before it becomes worthless, dragged down in value by the reputation?

I am utterly disappointed. 😞

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 
disappointing!

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We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.
I'm glad I held off on buying the sonos playbar. I guess I will have to settle for Sony HTST7 or Bose CineMate SR1. I will just add a sonos connect to it later on. 

Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.
Real shame... I can't imagine many TV Producers to hold back on routing DTS through the telly in the future. Especially as the channels in DTS provide further options on additional experiences, which could come in handy for extra gadgets in the living room

On the other hand other producers of TV bars, surround systems, multiroom systems etc. will catch up with the easy multiroom functionality of SONOS. It's inevitable... because why wouldn't they?!!
Once this has happened, it will be an easy decision to switch away from SONOS and to a producer that offer DTS support.

Why start so brilliantly and then stop developing?
The speakers are otherwise extremely nice in all aspects... come on!!!

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

I understand SONOS's view that most TV's don't feed 5.1, and they want it to be a totally simple, works on the button solution but what happens if most TV's do start passing 5.1 out of the optical port ? 50% of the time when watching DVD's you will have to fiddle about to get sound ?

QUESTION :

Would SONOS be prepared to offer current playbar owners who register, 50% off any new Playbar that supports DTS or HDMI pass through if one is sold in the next 5 years ?

Might be a deal clincher for some ?

Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.
I sent the Playbar back. I will get my money back.
I am so sorry about it and it makes me sad somehow.

I like the Playbar a lot and the DD 5.1 sound was great and I was happy to use it with my Bluray player but I got silence so many times due to the lack of DTS support which was sooo frustrating and made many movies quite useless.

I hope you'll do better in the future SONOS.

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 
ok YOU decide that I do not need that feature ?
It seems to me that ist not really a customer friendly behaviour.
Your system is awsome. We would like to listen to that awsome sound when viewing a blue-ray disc.
DTS will be just a codec you add to the firmware.
You will have to pay for the codec a licensing fee.
How much is that ? Tell me please. You find DTS feature in devices that cost a fraction of your system. The licensing for DTS is surely not a lot. Let the users that WANT this feature pay for it. I am sure that all users capable of using it WILL buy it. How much can it cost 5$, 10$, 25$ ?
Think about it. A customer being locked out of a feature than CAN EASILY be installed is no customer that will praise your product to his friends. It will always be the thing like: Playbar ... yes ist awsome BUT....This BUT will cost you new customers.
 

so does my panasonic gtw60

Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
 
PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
 
Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
 
We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
 
We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
 
If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
 
We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 
I am not paying any more for DTS. I have bought a Sonos Sub - 2 x Play 1's and a PlayBar to enhance my viewing experience only to find most of my viewing requires DTS. I didn't realise how much I would need DTS until now. 

Can i return the full system? There's no point in just returning the playbar

I'll just have to find an alternative. Will be a real shame to move away from Sonos in the lounge as the rest of the house is all Sonos.

Everyone, a note on comments.  

We are actively moderating discussion in this thread and removing posts that contain inappropriate language.  If your post contains language which is not suitable for a wide audience, it will be removed.

Thank you for your understanding.
The communication behavior of John M. respectively SONOS is really a shame. :-(
They don't answer many questions of disappointed customers. This is far away from a professional acting company, especially in this forum, which I thought is an important platform for SONOS to listen to the real pain ot their customers.

And probably they are not really used how to act in the "new world of social media marketing"... let's hope, that they know what a sh**storm is... that they are changing their way of communicating with their customers and that they start to take their concerns seriously!