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Contributor I
February 12, 2013

Please add support for DTS for the Sonos Playbar.

A hifi homecinema soundbar without dts support seems not up to date for me. Are there any plans to add dts support?
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    1190 replies

    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    @John M - so if you are technically able to "reevaluate this decision" then that infers that
    there is no technical limitation for you not to implement DTS support...

    As such, you are making (IMHO) a huge mistake, upsetting a percentage of your very loyal  customer base, for what must amount to a commercial decision.

    I just hope you reconsider.
    Lyricist III
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    hmm you can consider to return the playbar and buy a B&W panorama 2 which supports:

    Dolby® Digital
    Dolby PLII
    DTS™
    Stereo

    and has 
    3 x HDMI
    1 x 3,5mm analoog/digital 

    http://www.bowers-wilkins.nl/Downloads/Product/Review/Panorama2-homecinema.pdf
    Lyricist III
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    To bad, in this case it's NOT PLANNED to buy any Playbar, Sub, Play:1 ...

    Actually what a disappointment, a Sonos Surround System supporting DD & DTS would have been a perfect match to my Sonos equipment.

    As DTS is a must have for me, are there any other user suggestions which other DTS supporting playbar is recommendable? (@Sonos: sorry but this is entirely your mess...)
    Lyricist III
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    @John M, when you say you will "reevaluate the decision", are you actually saying: "It's technically possible, but not in our interest to do it" or you are saying a placating line that gives people hope to buy the equipment when there may be no hope.

    @John M, please expressly say that IT IS technically possible to add DTS in due course.
    RO53BEN
    Enthusiast II
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    @Chris Booth - it has been confirmed on numerous occasions that there is no technical obstacle for this. It's simply a political/financial decision. For its intended target market - people who want to upgrade the sound on their TV - PLAYBAR fits the bill as is. Most of those will get upmixed stereo sound, maybe a bit of 5.1. Dolby Digital on occasion, but they aren't audiophiles in any way. They don't require DTS and Sonos is clearly confident they will ship enough units to that market to not worry about the minority that require it. Similar applied with Bose when I invested in a Lifestyle Home Theater system back in 1999. It had a single input, that was co-ax digital, and could only handle Dolby Digital. I only wanted to connect a DVD player and DVDs were pretty much exclusively Dolby Digital, so they didn't need to worry. I bought A Few Good Men on DVD, it had mpeg audio. I got silence. I bought True Lies, it had a DTS soundtrack, I got silence. I vowed never to buy another Bose system again. I connected a Sonos ZP80 to it for music, it wasn't entirely convenient having to manually switch between inputs. Then PLAYBAR was announced. I got excited at having a convenient way of switching between TV/Movie audio and Sonos music. I particularly got excited at leaving the DTS problem in the past. But it didn't work. I was stuck in 1999. Thankfully Samsung recognised this, by building DTS -> Dolby Digital converters into a blu-ray player that only costs £50. It allows me to get 5.1 surround from DTS discs. How they can build a disc player, license Blu-ray from Sony, license DVD from Philips, license Compact Disc from Philips, license DD 5.1 from Dolby Labs and STILL have change to license DTS is beyond me. The PLAYBAR that costs 10x as much can't do that. I bought the Samsung player. It's an odd shape, has an unusual UI that isn't that user friendly, crashes sometimes and - best of all - has a co-axial digital output. It would have been great on my Bose system but for PLAYBAR I need to use a coax->optical converter unit too. Shame it only works on physical discs, as it is like living in the past. I ripped my entire DVD collection to ISO format so I could store them all on my NAS and easily switch between them. My media player outputs the original audio which, in many cases, is DTS - which means silence on PLAYBAR. Ironic that Sonos music players allowed me to ditch disc based media yet their soundbar is forcing me to hang on to disc for dear life. Thanks Samsung for at least giving us an option.
    I am no longer active on these forums, DM me if you have a question, I'd be happy to help.
    Contributor III
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    I'm very sad after reading this... if you read the discussions and tests, this is your main problem why people don't buy your playbar. You are sounding like : Love it (as it is) or leave it ... and this sounds VERY ARROGANT!!!! sorry I can't understand such a company policy
    Contributor I
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    Regarding this, i have a more technical question then.. i have a pioneer vsx-s510 laying around, any way i could pass my tv sound through the amp via hdmi and back to the playbar with optical? would that actually work as the amp does support DTS? This might be very stupid, i'm far from a professional just trying to understand if there's a way to complement the sonos setup and make it read DTS..
    Lyricist II
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    John. Ive been following this discussion for a few months now. Im relatively new to Sonos and recently invested in a couple of play 3's for my living room as well as a play 1 for elsewhere in the house. My plan was to purchase a sub and playbar in the near future based on when the DTS issue was sorted. As most of my movies are blu-ray I am now a bit lost as to what to do apart from buying a new Samsung blu-ray player as well to get over the issue! I think I'll revert to an alternative manufacturer for a soundbar and sub solution and accept that my idea that Sonos could solve all my home entertainment issues was a naive one. Problem is I still want the sub to give my Play 3's some more bass so may end up with two different makes of sub in the living room which sounds like a rubbish conclusion. Overall a poor end to a long debate.
    Lyricist III
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    Hi everyone,

    For everyone that has the playbar hooked up to a media center computer, I found a workaround to get DTS to playback in Dolby 5.1 by using Plex:
    https://forums.plex.tv/index.php/topic/90856-enabling-dobly-digital-ac3-capable-receiver-disabling-d...

    As for getting 5.1 out of your bluray player, it seems like the only option is a bluray player that will convert it on the fly like mentioned above.

    And a non-related tip:

    For getting 5.1 out of other non-DTS systems you have hooked up to your TV (such as an Xbox, Playstation, Cable box, etc.) I would recommend looking into getting an HDMI switch with an audio extractor. Basically you hook up your HDMI devices to the switch inputs, and then you have one HDMI output (to your TV), and one optical output to your Playbar. It's not the ideal solution, but it's definitely the best workaround I've found so far.
    Lyricist I
    January 17, 2014

    Following a careful evaluation, we have decided not to implement support for the DTS audio format in PLAYBAR at this time.
     
    PLAYBAR uses a single optical connection directly from your television and was designed this way to make it as easy as possible to set-up and enjoy great HiFi sound.  Most PLAYBAR owners connect PLAYBAR to their TV in this simple way. This is the intended setup for playing the sound from your TV.
     
    Today, very few TVs pass a DTS-encoded audio stream through their optical output.  Instead, the TV or source device converts the audio signal automatically to PCM, which PLAYBAR supports.  This is how PLAYBAR plays DTS-encoded Blu-rays.
     
    We are committed to supporting the existing and future ecosystem of streaming video services. Currently, popular streaming services do not use DTS and most use Dolby Digital encoding, which PLAYBAR supports.
     
    We are aware that PLAYBAR is being connected by customers to devices other than the television. In this configuration, when PLAYBAR receives a DTS signal, it will not process the signal.  If you are not able to connect your PLAYBAR directly to your TV and would like to explore solutions, please click here. 
     
    If DTS support is crucial for your current set-up, PLAYBAR may not be the right solution for you and we apologize for this inconvenience.  If you are currently a PLAYBAR owner and would like to discuss options, please contact Sonos Customer Care.
     
    We’ll be actively monitoring TV and streaming services capabilities and trends. If our development stance around DTS decoding in PLAYBAR changes, this community will be among the first to know. 

    God this is poor customer support, all Samsung SmartTVs for instance happily send out DTS from SmartTV apps like Plex..

    I have 9 Sonos speakers, including the playbar, but will certainly never recommend Sonos to any of my friends again, sadly, as apart from this problem I have been very pleased with Sonos.

    Having it be an oversight at first was acceptable, hell even the year wait for a decision I was willing to take, but to have the decision come out against it is simply beyond me.

    I am not a happy Sonos customer anymore.