Contributor I

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playbar works but surround play 3 speakers don't

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my sonos play bar and surround sound play 3's work perfectly when i play music or apple tv but when on tv nothing comes out of surround sound speakers. all my components are connected into the tv and then the playbar has optical out. so it clearly works as music and apple tv work but normal tv channels only play through the bar. please help

Surround Sound

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Ryan SAnswer

Retired Sonos Staff

Here is my diagnostic report 3311509. I've disconnected the speakers from the surround sound due to the issue but if you can send the update to me I'll reconnect them.

Hi,

Just flagged you for that update. Go ahead and check for software updates under Manage and update your system. Please let us know if you're still having trouble.

Cheers.

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Jeff S

Retired Sonos Staff

I'm experiencing the same issue. My confirmation number is: 6742152

Hi LunaGirl,

Your PLAYBAR is reporting that it's receiving a stereo signal from the optical cable. This could be due to a setting on your TV. Please make sure you're watching something that has surround sounds, then check the Sonos app's settings menu for the about my Sonos system option. Under the PLAYBAR you should see the audio type. If it still says stereo, please check your TV"s audio output settings. If you reply with the make and model of your TV we can help you look up the settings.

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Jeff S

Retired Sonos Staff

Same problem here. Diagnostics are submitted; 6791685

Hi mrgalbers,

There appears to be some 5 ghz wireless interference showing up which is likely the reason your surrounds aren't playing. Please check around your surround setup for any third party wireless devices which could be causing interference. Common sources of interference include cordless phones, third party wireless speakers, wireless cameras, wireless baby monitors and the like.

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Jeff S

Retired Sonos Staff

Same problem diagnostic # 6817882

Hi Rob7,

There's some interference showing up in your diagnostic report on the 5 ghz band. Please take a look around your Sonos units for any third party wireless devices you may have and try moving them away from the Sonos speakers and see if things improve.

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F

Flanstein

Lyricist I

Like every one else here, my Play 3 surround speakers do not work with my television. Sonos needs to find a fix for this as I
Have spent a great deal of time trying to trouble shoot the problem. Diagnostic # 6884115

Jeff S

Retired Sonos Staff

Like every one else here, my Play 3 surround speakers do not work with my television. Sonos needs to find a fix for this as I
Have spent a great deal of time trying to trouble shoot the problem. Diagnostic # 6884115

Hi Flanstein,

Your PLAYBAR is only receiving a stereo signal from the optical cable. Please check your TV's settings and make sure it's set to output Dolby Digital through its optical output. You might head over the the Home Theater Megathread for more help.

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F

Flanstein

Lyricist I

Like every one else here, my Play 3 surround speakers do not work with my television. Sonos needs to find a fix for this as I
Have spent a great deal of time trying to trouble shoot the problem. Diagnostic # 6884115

Hi Flanstein,

Your PLAYBAR is only receiving a stereo signal from the optical cable. Please check your TV's settings and make sure it's set to output Dolby Digital through its optical output. You might head over the the Home Theater Megathread for more help.

Sadly, after discussing this with Samsung, my brand new Series Six UTV television is not compatible with Sonos. It would have been nice to have known this BEFORE I bought your product, which is now completely and totally useless to me. thanks.

Jeff S

Retired Sonos Staff

Like every one else here, my Play 3 surround speakers do not work with my television. Sonos needs to find a fix for this as I
Have spent a great deal of time trying to trouble shoot the problem. Diagnostic # 6884115

Hi Flanstein,

Your PLAYBAR is only receiving a stereo signal from the optical cable. Please check your TV's settings and make sure it's set to output Dolby Digital through its optical output. You might head over the the Home Theater Megathread for more help.

Sadly, after discussing this with Samsung, my brand new Series Six UTV television is not compatible with Sonos. It would have been nice to have known this BEFORE I bought your product, which is now completely and totally useless to me. thanks.

In cases like this you can use an HDMI switch to get full audio. You would connect your various inputs, cable box, game systems and the like, to the inputs on the HDMI switch, then the video output from the switch can go to your TV and the audio output can go to the PLAYBAR.

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GuyDillen

Lyricist I

Same problem! No sound from play3 whili watching tv. Diagnostic 6927586

Max P

Sonos Employee

Same problem! No sound from play3 whili watching tv. Diagnostic 6927586

Hi GuyGillen, welcome to the community.
I had a look at your diagnostic. The format of the audio the PLAYBAR was receiving when you submitted this diagnostic was DD 2.0 (stereo format). Not all TV movies/shows will use a DD 5.1 codec.

Just for test, would it be possible to wire the PLAYBAR to the cable box and try again?

Let us know how it goes.

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priyesh30

Lyricist I

I have the same problems. I have the playbar and 2 play 3s. Not words coming from the play 3s only play bar...
Diagnostics number 7013019
Thanks

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