playbar works but surround play 3 speakers don't

Ryan,

Thank you for your reply. I have a dvd player connected to the tv via HDMI as well. Using that, the sound is upmixed or played as it should do (e.g. 2.0 or stereo input does give sound in the rear speakers). The tv is a sony bravia 43w756c.
I can select "stereo sound" or "dolby digital" as an option on the tv set-top box, but it doesn't make any difference. When playing tv from the set-top box, no sound is coming from the rear speakers, not even when I'm playing a movie, a show with applause or a music channel...
Hi,

I'm experiencing the same issue. My setup is a playbar with 2 PLAY 1's. I get perfect surround sound playing netflix, youtube etcetera, but when I'm watching tv (from a setup box, connected to the tv via HDMI), the rear speakers do not provide any sound. Seems like there's just no upmixing. Some sources providing "stereo" input to the playbar are upmixed, so we get sound from the rearspeakers, just with the tv, we're not getting anything.

Hi Lambik,

This largely will depend on what broadcast is on the TV. News programs, or just able anything with largely dialogue is going to be coming from the center and front channels in almost all cases. Surround upmixing doesn't send dialogue that should be in the front anywhere else. You should hear soundtracks, action or loud sequences, and at times some other audio as well.

It sounds like everything's set up properly there, though just out of curiosity do you have any other HDMI sources connected? If the set-top box passes Dolby Digital content, and you don't get it on the TV, it's possible that TV doesn't send Dolby Digital content from HDMI sources to the optical connection. Some TVs will only pass over-the-air Dolby Digital content which would be the apps the TV has built in. What is the model of your TV?

Ryan,

Thank you for your reply. I have a dvd player connected to the tv via HDMI as well. Using that, the sound is upmixed or played as it should do (e.g. 2.0 or stereo input does give sound in the rear speakers). The tv is a sony bravia 43w756c.
I can select "stereo sound" or "dolby digital" as an option on the tv set-top box, but it doesn't make any difference. When playing tv from the set-top box, no sound is coming from the rear speakers, not even when I'm playing a movie, a show with applause or a music channel...

Thanks. A lot of stereo content will come from the front, so again, it does still sound like everything's set up properly. However, it may be worth giving us a call on our support line and having a technician take a look with you just in case.

I have same issue with no sound coming from play 1s when TV is playing anything from dish receiver or Apple TV. Another issue I am experiencing is the occasional drop off in sound. I have my Sonos system connected to a boost that is on dedicated 2.4ghz line for my router. My diagnostic number is 5551511. Thanks

I have same issue with no sound coming from play 1s when TV is playing anything from dish receiver or Apple TV. Another issue I am experiencing is the occasional drop off in sound. I have my Sonos system connected to a boost that is on dedicated 2.4ghz line for my router. My diagnostic number is 5551511. Thanks

The diagnostic is showing some trouble with the Dolby signal the PLAYBAR was receiving, along with a few other things. I'd recommend give us a call on our support line to get this fully worked over. They'll be able to assist getting it sorted much quicker than we could here.

Thanks

Diagnostic report 6000887

Diagnostic report 6000887

Hi Sonosuser123456789, I have reviewed your diagnostic and found a very high level of interference. This is most likely the issue at hand.
The best would be to with the other two Sonos wireless channels for about 10mins each and let us know how it goes. Add a diagnostic of each channel tested.

Here's an article explaining how to change Sonos WiFi channel.

Hi there,
I'm having the same issue, surround works perfectly for music but play 3 are on mute when watching TV. my diagnostic # is 6238579.
Many thanks

Hi there,
I'm having the same issue, surround works perfectly for music but play 3 are on mute when watching TV. my diagnostic # is 6238579.
Many thanks

What do you get as Input when you go to "About my Sonos" in your app or controller?

I suspect you are feeding the Playbar Stereo in which case you won't hear much through the surrounds

Hi there,
I'm having the same issue, surround works perfectly for music but play 3 are on mute when watching TV. my diagnostic # is 6238579.
Many thanks

What do you get as Input when you go to "About my Sonos" in your app or controller?

I suspect you are feeding the Playbar Stereo in which case you won't hear much through the surrounds

At the time of the diagnostic the PLAYBAR was getting a Dolby Digital 2.0 signal. We'll perform processing on that signal to bring it up to 5.1 and play it that way, but sometimes it's not as noticeable as when you're getting dedicated 5.1 channels. Generally, the surround speakers play soundtracks, background noises from explosions and loud scenes, and similar audio. If you're watching TV which is mostly dialogue, such as sports channels, you're not going to hear the announcers echoed from the rear. Most dialogue will come from the center and front channels by design.

Hi Ryan,

ok, man thanks,

Best, Lukas