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James_116
Contributor I
December 28, 2017
Answered

Playbar won’t power on

Hi, I was watching tv when all of a sudden the power went in the sockets. My fuse box had tripped. After resetting the fuse the Sonos PLAYBAR will no longer power on. I have swapped fuses and tested the sockets which are all working well. What can I do now?
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Airgetlam
AirgetlamAnswer
December 28, 2017
Call in to Sonos and see what options you have. You can find hours and numbers at the link on the bottom of this page, where it says "Contact us".
Bruce
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2 replies

Airgetlam
AirgetlamAnswer
December 28, 2017
Call in to Sonos and see what options you have. You can find hours and numbers at the link on the bottom of this page, where it says "Contact us".
Bruce
nguardino
Lyricist I
May 22, 2018
James,
I just purchased the Sonos 5.1 SS System last month with the playbar. Yesterday I came home to my playbar powered off and non-responsive. I unplugged it and plugged it in multiple times to different outlets all with no luck. Called into support this morning and after 5 mins of quick troubleshooting, they are sending me a new playbar as a replacement. I have not got the details about returning this one just yet, but I believe they are covering all shipping related expenses. It seems they are quick to acknowledge and replace playbars with this issue. Shame to have such a foundational failure to a nearly new $700 playbar, but at least service is quick to rectify this issue.
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