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IggyLites
Contributor I
January 1, 2018
Answered

Playbar TV Input disconnects after a while

Hello;

If I pause my TV for a while my Playbar stops playing the input. Before the last update it would go to 0 volume and then slowy fade up. Now it just doesn’t play at all. I have to go to the Sonos app and play Line In again.

Anyone have an idea what may be going on?
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Keith N
Keith NAnswer
Sonos Staff
May 14, 2018
Hey there, IggyLites. Thanks for the update. If you are still having troubles, I would recommend giving our support technicians a call to troubleshoot this in real time.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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Keith N
Keith N
Sonos Staff
February 13, 2018
IggyLites: Understood. By chance are you using Sky Q as well? Additionally, is this PLAYBAR connected to the cable box or to the TV directly? Thanks!

UKMedia: Our senior technicians are currently tracking a problem where the PLAYBAR will stop outputting sound when the channel is changed from HD channels to SD channels. Can you tell us a little more about what causes this problem you are experiencing? Is the PLAYBAR connected to the TV directly? Do the issues persist if you plug the PLAYBAR directly into the cable box? Thanks!
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
IggyLitesAuthor
Contributor I
February 13, 2018
Okay. Let’s try again. AppleTV conected via HDMI to the TV. TV connected via fiber to the Playbar. When I use my AppleTV I set my Sonos input to “TV”.

Everything works fine until I pause the AppleTV, or have no activity through it, ie the AppleTV isn’t outputting any sound for a resonably extended period of time, say a couple of minutes of no sound.

If I start playing sound from it again, by that point Sonos doesn’t show “TV” as a source, but instead says “No Input”. This happens every time, and it happens all on it’s own.

Now, as far as I can tell my TV may or may not be muting the output, but that doesn’t explain why Sonos decides to disconnect the output.
IggyLitesAuthor
Contributor I
February 13, 2018
I’m headed out of town for a few days but I’ll try and plug the Playbar straight into the AppleTV when I’m back. I don’t have another source of TosLink sound, I route my cable through as well.
    UKMedia
    UKMedia
    February 13, 2018
    IggyLites:

    UKMedia: Our senior technicians are currently tracking a problem where the PLAYBAR will stop outputting sound when the channel is changed from HD channels to SD channels. Can you tell us a little more about what causes this problem you are experiencing? Is the PLAYBAR connected to the TV directly? Do the issues persist if you plug the PLAYBAR directly into the cable box? Thanks!

    Hi Keith

    The Playbar is connected directly to the Sky Q mini box as my TV has the HDCP restriction of not allowing output via Optical when receiving HDMI. I'll try and isolate the problem with more tests, I haven't noticed a pattern but the move from SD to HD is not a specific test that I've tried. I have tried changing the Audio from Dolby Digital Plus to Stereo and that has made no difference.

    The problem only occurs in the following scenario:

    1/ I use a Harmony 1100 to switch the TV and Sky Q mini box on;
    2/ Sky outputs the Audio and Video channel correctly from live TV;
    3/ I select an existing recording but occasionally the Audio fails on the recording.
    4/ If I stop playback of the recording, the Audio restarts on live TV but stops again if I restart playback of the recording.
    5/ After restarting the Recording playback, if I unplug the Optic cable from the Sky Q mini box briefly and then re-connect it again then the Audio is resumes okay.
    6/ I can pause, rewind and forward the recording after step 5 and the Audio is not effected.
    7/ If I try the same recording on my main TV which is passed through an AV Receiver to a set of 5.1 Mordant Short speakers, there is no issue with the Audio on the same recording played through the Sky Q Silver box.

    I'll revert back after more testing.
    Remember: Sometimes Red Wine helps :)
    IggyLitesAuthor
    Contributor I
    May 12, 2018
    Well so far I’ve seen a few software updates from Sonos and this is still happening. I’ve searched throughout my TV’s menu and I can’t find any option to stop output of sound from the optic cable.
    Keith N
    Keith NAnswer
    Sonos Staff
    May 14, 2018
    Hey there, IggyLites. Thanks for the update. If you are still having troubles, I would recommend giving our support technicians a call to troubleshoot this in real time.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Stuart_W
    Stuart_W
    World-Class Superstar
    May 15, 2018
    I get this too. When I either pause or mute my satellite DVR for more than a few minutes when I re-start or un-mute it takes a couple of seconds for the audio to return.

    It's not something that causes me an issue but I'm dropping this here as I suspect it is the Sonos Playbar that is causing this rather than the Humax DVR
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    Contemplative
    Prominent Collaborator II
    May 15, 2018
    That slight delay is the auto play kicking in and. Bringing the playbar out if sleep mode.

    Surprised no one as asked if impacted users have auto play enabled on their playbar/base
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