Chromatic Producer I

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Playbar reset?

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Hi all!

My playbar suddenly got a bit quieter with playing 5.1 sources (I am talking 15% quieter, but only PB, the surround Play 3s are loud). This happened to me once before, and it went away simply by powering Playbar on/off. Now this method does not work. Do you have any suggestions? Also, if the Trueplay is activated, does the EQ for Playbar have any effect on sound?

Thank you

Neven

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AjTrek1Answer

Hi

That’s a pretty good analysis of 15%. How did come up with that number. Just kidd’n no need to explain :relaxed:

If you are experiencing a random drop in Playbar volume the first thing I’d check is the optical cable. Since internal breaks of an optical cable are hard to determine I’d purchase a new one and try it; or switch cables if you have a spare or one connected to another TV.

I’d also check the TV for for available firmware updates and/or contact the manufacturer regarding any know issues.

The symptom’s you are describing to me appear to be power related to establishing a new handshake between the Playbar and TV. :thinking:

The next time the drop occurs submit a diagnostic within 10 minutes via the Sonos app. Post the reference ID in this thread and call Sonos Tech Support. You can also contact them via twitter or Facebook. In any event you may get lucky and a Sonos Support person may come across your thread with the Reference ID and reach out to you.

Cheers!

Together Everyone Achieves More = T.E.A.M.

AjTrek1Answer

Hi

That’s a pretty good analysis of 15%. How did come up with that number. Just kidd’n no need to explain :relaxed:

If you are experiencing a random drop in Playbar volume the first thing I’d check is the optical cable. Since internal breaks of an optical cable are hard to determine I’d purchase a new one and try it; or switch cables if you have a spare or one connected to another TV.

I’d also check the TV for for available firmware updates and/or contact the manufacturer regarding any know issues.

The symptom’s you are describing to me appear to be power related to establishing a new handshake between the Playbar and TV. :thinking:

The next time the drop occurs submit a diagnostic within 10 minutes via the Sonos app. Post the reference ID in this thread and call Sonos Tech Support. You can also contact them via twitter or Facebook. In any event you may get lucky and a Sonos Support person may come across your thread with the Reference ID and reach out to you.

Cheers!

Together Everyone Achieves More = T.E.A.M.

Airgetlam

The issue is there isn’t any ‘handshake’ on an optical connection, it is only one way transmission. But I do like the potential of a small ‘break’ in the optical cable.

I’d also be tempted to think about an issue with the power supply on the PLAYBAR as a potential. There’s no guaranty that it would show up on a diagnostic, but I’ll admit I really don’t know what details are in one. So, at the very least, I’d suggest running one, and then I would contact Sonos Support directly to discuss it.

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7.

Bruce

N

NevenAuthor

Chromatic Producer I

Hi

That’s a pretty good analysis of 15%. How did come up with that number. Just kidd’n no need to explain :relaxed:

Hehe, I tend too be picky about things. So, most people wouldn’t notice that But I see it this way. Yesterday The Man of Steel on two notches on a volume scale in Sonos App was enough, today I have to “crank it up”. :slight_smile:

If you are experiencing a random drop in Playbar volume the first thing I’d check is the optical cable. Since internal breaks of an optical cable are hard to determine I’d purchase a new one and try it; or switch cables if you have a spare or one connected to another TV.

Interesting, the volume that lowers most is the voice, so it must be the Playbar.

I’d also check the TV for for available firmware updates and/or contact the manufacturer regarding any know issues.

The symptom’s you are describing to me appear to be power related to establishing a new handshake between the Playbar and TV. :thinking:

I will try to change the setttings on my TV and put them back again how they were..

The next time the drop occurs submit a diagnostic within 10 minutes via the Sonos app. Post the reference ID in this thread and call Sonos Tech Support. You can also contact them via twitter or Facebook. In any event you may get lucky and a Sonos Support person may come across your thread with the Reference ID and reach out to you.

I will try that that If the problem persist.

Cheers!

Cheers

Neven

N

NevenAuthor

Chromatic Producer I

The issue is there isn’t any ‘handshake’ on an optical connection, it is only one way transmission. But I do like the potential of a small ‘break’ in the optical cable.

I’d also be tempted to think about an issue with the power supply on the PLAYBAR as a potential. There’s no guaranty that it would show up on a diagnostic, but I’ll admit I really don’t know what details are in one. So, at the very least, I’d suggest running one, and then I would contact Sonos Support directly to discuss it.

I usually suggest the phone folks, they have more tools available because they're on the phone with you, but they are available Monday through Friday during business hours. The Twitter support folks are available 24/7.

Yes, Twitter is a nice way to communicate that sort of things.

Neven

N

NevenAuthor

Chromatic Producer I

Update. Tried changing TV settings. Disconnecting optical cable and HDMI cable. The Playbar (especially the vocals in movies is still quieter. Single notch (volume step) on Sonos app is inaudible (5.1 source). Before the single volume step can be heard. I suspect in trueplay tuning. I will remove the surrounds and if that does not work, I will remove the system alltogether and try to add it from scratch.

Neven

N

NevenAuthor

Chromatic Producer I

Update…

Factory reseted my Playbar, and added every speaker from the start. Audio the same, only problem 5.1. sources, weak vocal levels. I do think the handshake problem is there but can not solve it, for now.

Any other ideas?

Neven

Airgetlam

Actually, going back and reviewing the thread, I’d have to ask if you’re certain that the PLAYBAR is receiving a 5.1 signal from the TV properly. While watching a movie, go into the controller app, select Settings>System>About My System, and tell us what the line under the PLAYBAR area that starts with “Audio in” says. A muffled or poor center channel has sometimes been used to describe the sound when the Sonos is receiving a stereo, rather than a Dolby Digital signal. I’m wondering if one of your devices did a background update that changed the settings without your knowledge, which happened to me once. If it does indeed say Stereo, then we can start looking upstream at various devices/settings. If not, I’m going to suggest the old ‘submit a diagnostic, and call Sonos’ thing.

Bruce

N

NevenAuthor

Chromatic Producer I

Audio in says 5.1!

To explain further.

Sony Tv settings - speakers - audio out - fixed - auto

raspberry pi with Kodi - audio settings:

This settings worked flawlessly (centre channel from Playbar was loud and clear)

As far as I know

Dolby Digital (AC) capable reciever must be on because Playbar can recieve (only) Dolby Digital

Enable Dolby Digital (AC3) transcoding - i’ve set this to ON so the raspberry transcodes DTS and other formats thet Playbar can not recieve…

Neven

Airgetlam

I’m no expert on Kodi, but I’m mildly concerned about that line that says Number of Channels: 2.0.

I agree with your settings in the Audio pass through area. So, it comes down to what the source may be. If it’s internal to the Kodi, it seems like it is sending a stereo signal on a Dolby Digital carrier. So, while the Sonos is indeed receiving the 5.1 signal, only two of the channels are actually in use.

Perhaps someone with more familiarity with the Kodi system will chime in and tell me I’m wrong. This is not a standard configuration.

Bruce

N

NevenAuthor

Chromatic Producer I

Based on a fact it worked, I do think the Number of Channels is correct. I have made a simple mistake in describing the setup earlier.

So, Raspberry Pi sends audio (stereo, DD, DTS), through HDMI to Sony TV. That’s why I don’t think it matters what number of channels I set. But, I will try it. (not now, my son watches a cartoon). Then Sony TV sends the Sound to Playbar in auto form not PCM). O jesus, I just wat it to work properly :-)

Neven

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