Chromatic Producer I

Answered

Playbar reset?

17 replies
1602 views

Hi all!

My playbar suddenly got a bit quieter with playing 5.1 sources (I am talking 15% quieter, but only PB, the surround Play 3s are loud). This happened to me once before, and it went away simply by powering Playbar on/off. Now this method does not work. Do you have any suggestions? Also, if the Trueplay is activated, does the EQ for Playbar have any effect on sound?

Thank you

Neven

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AjTrek1Answer

Hi

That’s a pretty good analysis of 15%. How did come up with that number. Just kidd’n no need to explain :relaxed:

If you are experiencing a random drop in Playbar volume the first thing I’d check is the optical cable. Since internal breaks of an optical cable are hard to determine I’d purchase a new one and try it; or switch cables if you have a spare or one connected to another TV.

I’d also check the TV for for available firmware updates and/or contact the manufacturer regarding any know issues.

The symptom’s you are describing to me appear to be power related to establishing a new handshake between the Playbar and TV. :thinking:

The next time the drop occurs submit a diagnostic within 10 minutes via the Sonos app. Post the reference ID in this thread and call Sonos Tech Support. You can also contact them via twitter or Facebook. In any event you may get lucky and a Sonos Support person may come across your thread with the Reference ID and reach out to you.

Cheers!

Together Everyone Achieves More = T.E.A.M.

Show previous replies

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NevenAuthor

Chromatic Producer I

Update…

Set Sony TV digital audio out to PCM. Playbar shows stereo no matter the settings in Kodi. I've tried various number of channels, allow passtrough on/off, dolby digital (ac3) capable reciever on/off, enable dolby digital ac3 transcoding on/off.

When I set Sony TV digital audio to Auto Playbar, allow passtrough and enable dolby digital (ac3) capable reciever, Playbar shows Dolby Digital 5.1. only for movies that are in dolby digital.

For movies with DTS-MA for example I have to enable dolby digital (ac3) transcoding.

So, my volume issue remains, but the settings are correct. I am glad if someone finds this usefull.

Neven

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NevenAuthor

Chromatic Producer I

Success!!!!!!!!

Changed Out on Sony TV from fixed to variable and voila. The mighty, mighty sound is back. then I put fixed again and the sound hasn’t change. Perfect. So, It was just a matter of simple switching to what manuals say wrong setting. Strange, but it works!

Thank you all.

Neven

Airgetlam

Huh. Glad that you figured it out, but that certainly sounds like a bug in the Sony software. The only difference there should be between fixed and variable should be the volume component, and nothing to do with difference in channels carried.

Bruce

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NevenAuthor

Chromatic Producer I

Huh. Glad that you figured it out, but that certainly sounds like a bug in the Sony software. The only difference there should be between fixed and variable should be the volume component, and nothing to do with difference in channels carried.

Meh, the problem occured again. Granted i added my play 3s as surrounds. Now i removed them but the sound again lost it's power. Tried fixed and variable audio out. No change

Neven

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NevenAuthor

Chromatic Producer I

Guys,

i am happy to inform you I am satisfied again. After hours and hours of testing I came to a conclusion. Only video sources with much lower volume are the ones with AC3 sound. So, I replaced them with the DTS or similar type audio track and the sound is again sweet.

Thank you for your replies

Neven

Ken_Griffiths

Guys,

i am happy to inform you I am satisfied again. After hours and hours of testing I came to a conclusion. Only video sources with much lower volume are the ones with AC3 sound. So, I replaced them with the DTS or similar type audio track and the sound is again sweet.

Thank you for your replies

Neven

Glad to hear you resolved the matter, it’s likely not using DTS though, as Sonos does not support that codec, but most probably you have opted to use Dolby Digital 5.1, which I too find is ofter louder than general PCM stereo audio.

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NevenAuthor

Chromatic Producer I

My Sony TV can output Dolby Digital to Playbar. .So, Kodi trancodes everything different (DTS...) to Dolby Digital 5.1., and applies the volume amplification. If the source material is AC3 it doesn’t amplify it, so the resulting sound is quiter (but still 5.1., not stereo)

Neven

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