Contributor I

Answered

Playbar crackling sound

36 replies
6403 views

I have a 5.1 setup (playbar, sub, 2 play:1s). Recently, the playbar has a crackling and static like sound coming out of it when I watching cable tv (cox). I have an optical cable running from the playbar directly to the TV. Please help.

Crackling

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Daniel HAnswer

Sonos Employee

The only other source I have hooked up is Apple TV and that works great with no audio issues.

We noticed you are working with our Technical Support Team already under reference: 160123-002547

Help others find useful posts by clicking the like button and selecting the best answer to your question.

Show previous replies

md.ispas

Lyricist I

Yes! 😞

MDI

D

Davida111

Trending Lyricist I

So is it Solved. And if yes how?

K

kranbot

Contributor I

Also having same problem--just got Playbar tonight, using it with my LG OLED B8, and it's crackling, esp when there is dialogue with little background music. I submitted a diagnostic. We shall see. Sorry to see this has obviously been a long-standing issue!

Airgetlam

If you've submitted a diagnostic, you should either contact Sonos to discuss it, or post the number here. Without context associated with the number, they likely won't look at it.

Bruce

B

BrettA820

Lyricist I

Hi I'm having a similar issue. My playbar is connected to a Samsung TV and produces a hissing or crackling noise whenever people are talking. I'm connected to the tv through an optical cable. My diagnostic # is 1561179583

M

mcdon26

Contributor II

Im having this same issue for a long time but is intermittent. Audio is through xbox one. I too find that it is mainly when there is talking and little to no background music. My diagnostic # is 2077321760

Sign up

Login to the community