Philips TV + Beam Lip Sync issues
Hi all, my first post here having been an avid reader of the forums ever since I bought my Sonos One a few weeks ago, and shortly after pre-ordered my Beam.
I've been having a few problems with the Beam. I think most are little bugs that will get improved/ironed out as the updates roll out. However the issue with lip sync (DD5.1, not stereo) makes the Beam unusable. It leaves me one of two possible conclusions.
1. My Philips 55PUS6272 is not fit for purpose with external DD5.1 receivers. I should send it back and buy a TV that can send DD5.1 without delay (as it's only a few weeks old).
Or, 2. My Beam is not fit for purpose and I should send it back. This would leave my Sonos One redundant too in my view, so I'd send that back too and invest in a different system).
Which is the right conclusion, I don't know. But given the amount of users on here with lip sync for a variety of TVs, it seems reasonable to assume it's a Sonos issue. I love the Beam in principle, I really feel as though it's targeted towards me - I've been waiting for the right product for a couple of years, which makes the lip sync issue even more frustrating!
I've tried every combination of settings on the TV/Beam, including both HDMI ARC and optical connections, to no avail. The beam sounds awesome in DD5.1 and switching to Stereo (which in my opinion sounds narrow in comparison), is not an acceptable solution for me. It's frustrating that the audio is already delayed behind the video, as both TV and Beam have options to delay audio (further!).
I've emailed Sonos my comments and hope to open up a dialog with them, but wanted to share on here in case any other users have a Philips TV. I'll of course share any solutions that come my way for the benefit of the community.
I've been having a few problems with the Beam. I think most are little bugs that will get improved/ironed out as the updates roll out. However the issue with lip sync (DD5.1, not stereo) makes the Beam unusable. It leaves me one of two possible conclusions.
1. My Philips 55PUS6272 is not fit for purpose with external DD5.1 receivers. I should send it back and buy a TV that can send DD5.1 without delay (as it's only a few weeks old).
Or, 2. My Beam is not fit for purpose and I should send it back. This would leave my Sonos One redundant too in my view, so I'd send that back too and invest in a different system).
Which is the right conclusion, I don't know. But given the amount of users on here with lip sync for a variety of TVs, it seems reasonable to assume it's a Sonos issue. I love the Beam in principle, I really feel as though it's targeted towards me - I've been waiting for the right product for a couple of years, which makes the lip sync issue even more frustrating!
I've tried every combination of settings on the TV/Beam, including both HDMI ARC and optical connections, to no avail. The beam sounds awesome in DD5.1 and switching to Stereo (which in my opinion sounds narrow in comparison), is not an acceptable solution for me. It's frustrating that the audio is already delayed behind the video, as both TV and Beam have options to delay audio (further!).
I've emailed Sonos my comments and hope to open up a dialog with them, but wanted to share on here in case any other users have a Philips TV. I'll of course share any solutions that come my way for the benefit of the community.