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Grønbech
Contributor I
October 14, 2018
Answered

Philips 55POS9002/12 and 5.1 setup with Playbar

Hi

I have a 5.1 setup (Playbar, sub and two PLAY:1) and a Philips 55POS9002/12 TV.

All of a sudden, TV-sound starts stuttering when TV sound is set to Multichannel or Multichannel (Bypass). When in Stereo, sound works.

I have had this setup for months without any issues, but I believe the problem was introduced with the latest SONOS update 😞.

Does anyone else have this problem?

Thanks in advance.

/Michael
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GrønbechAnswer
Contributor I
October 19, 2018
I have the exact same setup, except I just replaced my Playbase with a Beam. No issues with the latest update. Only issue I got is an annoying static sound very shortly when the TV is switching to a HDR signal. Same with both Playbase and Beam so I’m suspecting the 55POS9002/12 to be the cause to this.

Hi

It seems, I got the problem 'solved'. Or at least, SONOS found out, that I had a lot of interference on my 5Ghz Network caused by one of my Unifi AP's. Once I turned that off, everything worked perfectly.

I don't know, why. I have had my setup for quite a while with no issues.

/Michael
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9 replies

AjTrek1
AjTrek1
October 15, 2018
Hi Gronbech

See if there are any updates for your TV. If not I suggest you recreate the problem and immediately submit a diagnostic to Sonos and post the reference ID in this forum. Call Sonos and ask them to review in real time with you.

Cheers!
Together Everyone Achieves More = T.E.A.M.
    GrønbechAuthor
    Contributor I
    October 16, 2018
    Hi
    Thank you for replying.

    My TV is up to date :-(

    I have opened a support case with SONOS.

    /Michael
    AjTrek1
    AjTrek1
    October 16, 2018
    Hi
    Thank you for replying.

    My TV is up to date :-(

    I have opened a support case with SONOS.

    /Michael

    Hi Michael

    Great move to open the support case. However, I didn't see where you posted the reference ID as I suggested? That's an important step. Good Luck!

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    GrønbechAuthor
    Contributor I
    October 17, 2018
    Hi again

    I sent the ID to SONOS (589239245). I guess it is only SONOS, WHO can use that?

    /Michael
    dabvid
    October 18, 2018
    I have the exact same setup, except I just replaced my Playbase with a Beam. No issues with the latest update. Only issue I got is an annoying static sound very shortly when the TV is switching to a HDR signal. Same with both Playbase and Beam so I’m suspecting the 55POS9002/12 to be the cause to this.
    GrønbechAuthorAnswer
    Contributor I
    October 19, 2018
    I have the exact same setup, except I just replaced my Playbase with a Beam. No issues with the latest update. Only issue I got is an annoying static sound very shortly when the TV is switching to a HDR signal. Same with both Playbase and Beam so I’m suspecting the 55POS9002/12 to be the cause to this.

    Hi

    It seems, I got the problem 'solved'. Or at least, SONOS found out, that I had a lot of interference on my 5Ghz Network caused by one of my Unifi AP's. Once I turned that off, everything worked perfectly.

    I don't know, why. I have had my setup for quite a while with no issues.

    /Michael
    dabvid
    October 19, 2018
    @Michael

    Wow if that is the case I’m greatly thankful. Will try another channel on my 5ghz Network and see if it helps.
    milkplus
    Contributor II
    November 6, 2018
    Hi. Apologies for bumping a thread that could be considered closed but I'm trying to find out whether the Philips 55POS9002 passes 5.1 out through optical. I noticed there are at least two people in here who have one, so I'm hoping you might be able to confirm or not. thanks!
    pwain
    pwain
    Trending Lyricist I
    December 21, 2018
    @Michael

    Wow if that is the case I’m greatly thankful. Will try another channel on my 5ghz Network and see if it helps.

    And was that the solution? I have the same setup and also this weird noise.
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