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Contributor III
December 10, 2018
Answered

No surround with toshiba

Hi every one!! I run a playbase 5.1 sonos system with an Apple TV gen 4 on my Toshiba 46XV645U and I can’t have the surround sound... the toslink setup can’t be select as something esle than pcm ... can some one help me with that?
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    Chris
    ChrisAnswer
    Lead Maestro
    December 11, 2018
    I see a spot in your TV manual that says "Dolby Digital only available when tuned to a Digital RF channel".

    that makes me think that the TV won't pass Dolby Digital (common in some older TVs).

    The option to fix this is pull the optical direct from the HDMI instead of the TV.

    Adapter like this:
    https://www.amazon.com/ViewHD-Extractor-Optical-Toslink-Converter/dp/B00KBHX072

    Then you can connect the optical cable there instead of to the TV itself.

    If you have more than one HDMI device you would need a switch so you can hook all your HDMI devices to it.

    Like this:
    https://www.monoprice.com/product?p_id=15375
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

    12 replies

    Chris
    Lead Maestro
    December 10, 2018
    You using the optical out from Toshiba and in Toshiba sound settings you dont' have Dolby Digital or Bitstream as a selection type.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Lead Maestro
    December 10, 2018
    According to page 43 of your manual you set it to Auto (Auto will output Dolby Digital if your source video is outputting that and will output PCM otherwise).

    So set the TV to auto and set the AppleTV to output Dolby Digital (not plus)
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    YannbragAuthor
    Contributor III
    December 10, 2018
    When i’m In auto and Dolby from the Apple TV I have absoulutly no sound
    Chris
    Lead Maestro
    December 10, 2018
    The setting in the AppleTV needs to be set to "Dolby Surround". Make sure the AppleTV is not set to Auto.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    YannbragAuthor
    Contributor III
    December 11, 2018
    Am I wrong?
    Chris
    Lead Maestro
    December 11, 2018
    Set the HDMI audio from Auto to Digital and see what happens.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    ChrisAnswer
    Lead Maestro
    December 11, 2018
    I see a spot in your TV manual that says "Dolby Digital only available when tuned to a Digital RF channel".

    that makes me think that the TV won't pass Dolby Digital (common in some older TVs).

    The option to fix this is pull the optical direct from the HDMI instead of the TV.

    Adapter like this:
    https://www.amazon.com/ViewHD-Extractor-Optical-Toslink-Converter/dp/B00KBHX072

    Then you can connect the optical cable there instead of to the TV itself.

    If you have more than one HDMI device you would need a switch so you can hook all your HDMI devices to it.

    Like this:
    https://www.monoprice.com/product?p_id=15375
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    YannbragAuthor
    Contributor III
    December 11, 2018
    Not sound yet...
    YannbragAuthor
    Contributor III
    December 11, 2018
    My playbase was connected to my Samsung in the living room but I just bought a beam and wanna try the playbase in the basement and my deception was judge when I ear absolutely no sound haha I think I try every thing ... so if anyone have other solutions... if I place my Apple TV in auto I have a cheep stereo sound but in Dolby digital 5.1 nothing
    YannbragAuthor
    Contributor III
    December 11, 2018
    With the Samsung and the Apple TV I have no problem for the Dolby 5.1